Cxm Customer Success Support Consultant

2 weeks ago


Midrand, South Africa AdaptIT Full time

**Listing reference**: adapt_000081**Listing status**: Online-
**Position summary**

**Industry**:Telecommunication Services
- **Job category**:Others: IT and Telecommunication**Location**:Midrand
- **Contract**:Permanent**EE position**:No**About our company**
- A provider of leading specialised software and digitally-led business solutions that assist clients across targeted industries.**Introduction**
- We are currently recruiting for a Customer Support Success Consultant for the Telecoms division of Adapt IT.**Job description**Primary Responsibilites for the role**:

- Providing support to users experiencing problems using the software or inquiring how to use specific features
- Make pro-active support calls to ensure that all clients are satisfied.
- Partake in knowledge sharing and procatively inform team leaders and managers of product and client trends.
- Technical troubleshooting and problem solving on 1st and 2nd line level.
- Provide proactive communications in the event of a service degradation or disruption.
- Ensure the resolution of assigned tickets are achieved within their respective business SLAs.
- Prepare and conduct customer training session.
- Compiling and reporting of weekly support statistics to management and team.
- Daily proactive checks on client environments.
- Logging of 3rd line support requests with relevant teams.
- Providing material for weekly mailers to marketing team.
- Extensive testing of UAT and production environments prior to and post software deployments.
- Build strong customer relationships especially with key customer stakeholders.
- Take iniatives in identifying growth oppportunities.
- Responsible for customer retention and identification of renewal opportunities.
- Ensuring proactive engagement and communication with respective internal and external stakeholders in the resolution of issues / tickets as well as escalations.

**Minimum requirements**
- Completed an IT related BTech / BCom / BSc degree or National Diploma(Minimum NQF 6 Level Qualification).
- Excellent academic achievements within the specified qualification(Please note that academic transcripts will be requested).
- Experience in Telecoms an advantage.



  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Support Consultant - Eastern Europe **Job Location**: BMW Group SA - Financial Services - Midrand, 1686, South Africa **Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent **The Role**:Customer Support Consultant  **OVERALL PURPOSE OF JOB**: The Customer Support Consultant will be responsible for handling...


  • Midrand, South Africa Flink Recruitment Full time

    Main Purpose The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in...


  • Midrand, South Africa Adzuna ZA B C2 Full time

    Main Purpose The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in...


  • Midrand, South Africa Flink Recruitment Full time

    Main Purpose The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in...


  • Midrand, South Africa Ultra Personnel Full time

    Matric and 3 years Customer Support / Internal Sales experience is essentialExperience in a Medical Environment is essentialDutiesAttend to sales order for various hospitals or medical practicesAttend to communication and all administration from point of order to final delivery to the customerGenerating quotesPreparing pro-forma invoices and final...


  • Midrand, South Africa Adzuna ZA B C2 Full time

    Matric and 3 years Customer Support / Internal Sales experience is essentialExperience in a Medical Environment is essentialDutiesAttend to sales order for various hospitals or medical practicesAttend to communication and all administration from point of order to final delivery to the customerGenerating quotesPreparing pro-forma invoices and final...


  • Midrand, South Africa Luelle Consulting Full time

    Gauteng, Midrand **Internal Sales Consultant - Johannesburg,** Do you have exceptional negotiation skills? Are you results orientated? ** **My client is looking to employ a seasoned and well experienced Internal Sales consultant to join their organization. The successful incumbent will be responsible for ensuring customer satisfaction, maintain long term...


  • Midrand, South Africa Fidelity Services Group Full time

    **Overall purpose of the job**: - Understanding customer needs and requirements - Routing qualified opportunities to the appropriate sales executives for further development and closure **Job Brief**: We are looking for a talented and competitive Internal Sales Consultant that thrives in a sales environment. **What does an Internal Sales Consultant...


  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Service Consultant '† Level 1 **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent  **OVERALL PURPOSE OF JOB**: **Main Responsibilities (including but not limited to)**: - Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for...


  • Midrand, South Africa AdaptIT Full time

    **Listing reference**: adapt_000119**Listing status**: Online- **Position summary** **Industry**:IT & Internet - **Job category**:Education and Training**Location**:Midrand - **Contract**:Permanent**EE position**:Yes**About our company** - A provider of leading specialised software and digitally-led business solutions that assist clients across targeted...


  • Midrand, South Africa Dante Personnel Full time

    Minimum requirements: MatricPrevious sales, or customer support experience will be an advantageStrong communication and interpersonal skills to effectively engage with candidates and clients.Exceptional negotiation and persuasion abilities to secure the best outcomes for all stakeholders.Excellent time management skills with the ability to prioritize...


  • Midrand, South Africa Adzuna ZA B C2 Full time

    Minimum requirements: MatricPrevious sales, or customer support experience will be an advantageStrong communication and interpersonal skills to effectively engage with candidates and clients.Exceptional negotiation and persuasion abilities to secure the best outcomes for all stakeholders.Excellent time management skills with the ability to prioritize...


  • Midrand, South Africa Dante Personnel Full time

    Minimum requirements: Matric Previous sales, or customer support experience will be an advantage Strong communication and interpersonal skills to effectively engage with candidates and clients. Exceptional negotiation and persuasion abilities to secure the best outcomes for all stakeholders. Excellent time management skills with the ability to prioritize...


  • Midrand, South Africa Liyema Consulting Full time

    **ESSENTIAL SKILLS REQUIREMENTS**: - SAP Module Configuration - Development documentation - Analyse and solve SAP Module issues - Conduct SAP Module process configuration - Update and maintain all SAP Module functional documentation - Analyse and scope End-user authorisation roles - Conduct Unit tests, Integration tests and System Integration security...


  • Midrand, South Africa Siemens Healthcare Proprietary Limited Full time

    Do you want to help shape the future of healthcare?Our name, Siemens Healthineers, was selected to honor our people who dedicatetheir energy and passion to this cause. It reflects their pioneering spiritcombined with our long history of engineering in the ever-evolving healthcareindustry. We offer you a flexible and dynamic environmentwith opportunities to...


  • Midrand, South Africa Jobking Full time

    Italtile has positions available for Internal Showroom Sales Consultants at various stores around the country. These positions are open to anyone with a proven sales track record and commitment to excellent customer service. JOB DESCRIPTION • The Consultant will be based in the Italtile showroom and be required to work as part of the showroom team...


  • Midrand, South Africa IOCO Full time

    We are recruiting a Qlik Senior Consultant to join our team. Our ideal candidate must have the required technical skills accompanied by passion and determination to make a difference and deliver a competitive advantage for a passionate and customer-focused IT delivery company.Your role will be to function as our client’s Data Analytics advisor and...


  • Midrand, South Africa Future Careers Full time

    **General**: **Job Title** - Sales Support Administrator**Job Category** **Location** - Gauteng**Employment Type** - Permanent**Area** - Midrand**Bee status** - Exclude AA / EE**Salary** - Market Related**Min Salary** - Not Set**Max Salary** - Not Set**Expiry Date** - 31st August 2023**Deadline Date** - 25th August 2023**Experience** - Experience...


  • Midrand, Gauteng, South Africa Jobking Full time

    Italtile has positions available for Internal Showroom Sales Consultants at various stores around the country.These positions are open to anyone with a proven sales track record and commitment to excellent customer service.JOB DESCRIPTION The Consultant will be based in the Italtile showroom and be required to work as part of the showroom team to assist in...


  • Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Experience Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...