Duty Manager

2 weeks ago


Durban, South Africa Fidelity Services Group Full time

Duty Manager

Durban

A vacancy exists for a Duty Manager stationed at a large mall based in Westville. The position will report to the Site Manager.

The main purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Key Performance Areas
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
- Auditing and verifying the access registers on a daily basis and generating exception reports
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
- General management and supervision of security staff and ensuring that all their queries are dealt with promptly
- Submitting relevant monthly reports to the Client and Management
- Managing business budget at operational level

Skills required:

- Matric certificate and should be Psira Grade A registered and accredited
- At least 5 years’ experience in security supervising
- Experience in Quality Management System
- NOSA\ISO Safety training
- No criminal record
- Previous staff supervising experience is required ( specifically in the retail industry)
- Computer literacy
- Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
- Incumbents should be prepared to work shifts and do site visits after hours


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