Senior Specialist: Vb Loyalty

2 weeks ago


Midrand, South Africa Vodafone Full time

**Role purpose**:
To develop and implement an end to end loyalty program across all Vodacom Business segments to drive decreased churn, longer tenure and higher NPS through building emotional engagement.

**Your responsibilities will include**:
Design and Manage the Vodacom Business Loyalty Programme
Design VB Loyalty programme aligned to VB key focus areas
Assist with defining systems enhancements in line with key targets.
Drive delivery of system enhancements to support the customer experience strategy.
Enablement of the Programme through various customer channels and internal capabilities
Create functional and operational processes to support the programme
Manage operational activities related to Loyalty Programme
Align with Vodacom Vodabucks Loyalty programme

Business Case Development and Monitoring:
Align with Product, Channel, Finance and Commercial Business to develop Business Cases to support loyalty initiatives
Monitor and report on the Loyalty Programme:
Create and maintain overall Vodacom Business Loyalty programme reporting (include monthly reporting and adhoc repopting)
Report on new reward and loyalty projects and feedback on progress (areas of improvement/successes/ impact on NPS/BMS) to Senior Stakeholders
Reporting and Monitoring of Loyalty initiatives vs Business Case
Manage and Enable Loyalty Campaigns
Engage with stakeholders within Loyalty and CVM teams to enable campaigns
Enable campaign implementation and execution

To manage third party loyalty programs and support the program post launch

Memo writing and logging the projects with Central demand management
Manage third party requirements and provide status updates
Liaise with internal business stakeholders to manage implementation and execution
Conduct end to end integration testing

**Technical / Professional qualifications**:
3-year Degree / Diploma in Commerce (Marketing / Communication) or related
A minimum of 5 - 8 Years’ experience in marketing with sufficient exposure to reward/loyalty programs
Proven experience in the set up and running of end-to-end loyalty programmes including conception, analysis, establishment and execution of these programmes
Project management experience is advantageous
Business Intelligence technology / industry and future trends
Telecoms Industry Knowledge and trends - Mobile Communications

**Core competencies, knowledge and experience**:
Goal focussed with track record in implementing and leading loyalty initiatives across an organisation
Ability to align teams across the business without necessarily having direct management control
Capable of working in a complex organisation and able to build strong relationships and credibility with multiple levels internally and externally
Solid knowledge of loyalty system principles & processes
Proven track record of reward program design and implementation

Closing date for Applications**:17 May 2023**

The base location for this role is, **Vodacom Campus, Midrand.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.



  • Midrand, South Africa Vodafone Full time

    **Role purpose**: **Your responsibilities will include**: Developing and maintaining customer profitability reports Analysing and supporting decision makers on customer profitability Internally supporting Vodacom Business sales segments with insights into their respective financial performance Interacting and supporting Head Office with Vodacom Business...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: The Senior Specialist: Product Owner role is based within the Group Strategy & Commercial function and will have full commercial ownership of the loyalty proposition and will be the sole owner of the proposition rules. The role is responsible for implementing against the vision for the Group Loyalty proposition and for creating a road map...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: Execute performance management, forecasting, and reporting through coordination with appropriate business stakeholders to ensure accurate forecasting and delivery of results for VB. Work closely with finance senior management to increase a company’s efficiency and profitability by assisting with the formulation of both medium and...


  • Midrand, South Africa Nexio Full time

    **Overview** A Senior Operations and Reporting Business Analyst in the VB Indirect Channel will be responsible for providing operational support to the sales team, ensuring efficient and effective sales processes and procedures. This role involves analysing sales data, generating reports, managing sales tools and technologies, and collaborating with various...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** A vacancy exist for a Credit Note Support Administrator in the Commercial Operations (VB) department at our Vodacom Midrand Client. The role will be reporting directly to the Billing Team Lead. The main function of this role is to process monthly Credit Notes and to support the Billing Specialists with Billing Activities, Billing Service...


  • Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** Assist Account Manager in there vertical segments in all Liquid C2 to identify, scope, present and sell complex Cloud and Cybersecurity solutions. Run customer-facing presentations on Liquid C2 products, services and propositions. Engage and develop C-level and senior management customer contacts in various roles - technical, commercial,...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: Lead a team of data scientists onshore and offshore, consult with CVM Leads to inform data science services and products project deliverables and build analytics models. Demonstrate a strong problem-solving ability, a knack for statistical analysis buttressed with business acumen to support the Vodacom Business CVM teams with analytical...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** As part of the Customer-facing Nexio SOC team, the Senior Specialist: Cybersecurity Infrastructure Support will identify, analyze and react to security incidents, events, and threats using a reliable set of operating processes and SIEM technologies such as Azure Sentinel, or QRadar, or ArcSight. The Senior Specialist: Cybersecurity...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: The Senior Specialist: Digital Gaming Products role is based within the Digital Lifestyle services department. As a market leader in the telecommunications space, Vodacom through Digital Lifestyle Services is looking for unique ways to unlock additional value for customers. The Sports & Gaming team has the mandate to define and optimize...


  • Midrand, South Africa Vodafone Full time

    **.**: **When it comes to creating a place where everyone is welcome, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: The Senior Specialist: Digital Sports Products role is based within the Digital Lifestyle services department.As a market leader in the...


  • Midrand, South Africa Adzuna ZA B C2 Full time

    ESSENTIAL SKILLS REQUIREMENTS: · Software package, installation & conversion tools, e.g. MSI,· Experience in Analysis of Application Business needs and Requirements· Experience in Analysis of application performance and worked with Software installation Capture tools· Experience in optimisation of functional areas, e.g. Server and Desktop Deployments,...


  • Midrand, South Africa Liyema Consulting Full time

    ESSENTIAL SKILLS REQUIREMENTS: · Software package, installation & conversion tools, e.g. MSI,· Experience in Analysis of Application Business needs and Requirements· Experience in Analysis of application performance and worked with Software installation Capture tools· Experience in optimisation of functional areas, e.g. Server...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** The Governance Specialist is responsible for designing and implementing the Governance Structures within Nexio and to abide by the ISO Disciplines. He/She will be responsible for guiding and assisting process owners in Developing and Managing their specific disciplines in an efficient and effective manner. The Governance Specialist will...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: The Specialist Demand and Delivery will provide project delivery support to cyber security-driven programs within the Vodacom South Africa operations. The post holder will support delivery activity whilst providing direction and guidance to the delivery team to ensure a successful outcome of projects using an Agile methodology. You will...


  • Midrand, South Africa e-Merge IT Recruitment Full time

    A unique position requiring a SENIOR **Database Design Specialist** with a LEADING international Manufacturing concern, to ensure the company collaborate partnerships internally. **Specific Technical / Functional skills**: - Azure Cloud - CDH (Customer Data Hub) - Oracle - PostgreDB, MS SQL, Power apps - Database management - Database design (consolidation...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: The Security Technology specialist will lead the Division to optimize all security technology within the complex environment in which it operates. The Specialist Security Technology will be responsible to lead a team of technical staff (outsourced function) across all regions. The Specialist Security Technology will manage and report on all...

  • Online Specialist

    3 days ago


    Midrand, South Africa A 1L Realization (Pty) Ltd Full time

    Client is looking for someone who can do analysis, a bit of sales experience, and someone who has experience working with online sales platforms (e.g. Takealot, shopify, Facebook etc)They must have:Project ManagementDigital marketingDigital campaignsDigital salesOnline salesE-Commerce expGoogle analyticsIn-store and online incentives (promotions)...

  • Online Specialist

    2 days ago


    Midrand, South Africa A 1L Realization (Pty) Ltd Full time

    Client is looking for someone who can do analysis, a bit of sales experience, and someone who has experience working with online sales platforms (e.g. Takealot, shopify, Facebook etc)They must have:Project Management Digital marketing Digital campaigns Digital sales Online sales E-Commerce exp Google analytics In-store and online incentives (promotions)...

  • Online Specialist

    2 days ago


    Midrand, South Africa Adzuna ZA B C2 Full time

    Client is looking for someone who can do analysis, a bit of sales experience, and someone who has experience working with online sales platforms (e.g. Takealot, shopify, Facebook etc)They must have:Project ManagementDigital marketingDigital campaignsDigital salesOnline salesE-Commerce expGoogle analyticsIn-store and online incentives (promotions)...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** As part of the Customer-facing Nexio SOC team, the Senior Specialist: Cybersecurity Analyst plays a critical role in monitoring, detecting, and responding to cybersecurity incidents within a Security Operations Center. The Cybersecurity Analyst utilizes incident handling methodologies to validate security events, assess severity levels, and...