Sales Administrator

6 days ago

Worcester, South Africa Herotel Full time

Applications are invited for the **Sales Administrator** position to be based in **Worcester.**

**PURPOSE OF THE ROLE**:
Sales Administrators provide support for our sales representatives, complete front line and back office administrative functions, and ensures impeccable all-around customer service.
***
**Key Performance Areas would include, but are not limited to**:

- Answering incoming sales calls.
- Assisting walk-in clients by taking them through the manual or digital onboarding process.
- Processing all online leads through the digital onboarding process, ensuring accurate information.
- Following up social media leads daily, processing them through digital onboarding.
- Checking availability of Fibre/Wireless connection prior to quotation.
- Site survey bookings for Wireless clients.
- Processing tickets for moves and relocations for Fibre/Wireless.
- Processing tickets for client switches from Wireless to Fibre.
- Booking installation dates with installation co-ordinators.
- Strictly adhering to all SOPs and other internal processes & procedures.
- Attending and assisting with marketing events where required.
- Maintaining data accuracy in orders and invoices.
- Maintaining and updating sales and customer records.
- Contacting clients to obtain missing information or answer queries.
- Communicating important feedback from customers internally to Management.
- Ensuring personal sales targets are met and report any deviations.
- Staying up to date with new products and features.
- Effective teamwork with all other Departments in the Regional Hub.
- Embody the highest levels of professionalism, integrity and honesty.
- Always portray the company to stakeholders in a positive manner.
- Diligently follow-through of all tasks assigned by Management.
- Computer skills (MS Office), and experience with CRM software is an advantage.
- Excellent communication skills - verbal & written.
- Customer service skills.
- Problem-solving skills.
- Time management skills.
- General telephone etiquette.
- Product knowledge.
- Fluent in English and Afrikaans.
- Ability to work under pressure and to strict deadlines.
- Comfortable operating in a fast-changing environment.
- A team player with high level of dedication.

**Education Requirements**:

- Grade 12 is required.
- Approximately 1 year experience in General or Sales Administration.

**_PLEASE NOTE:_**
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

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