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IT Site Support

4 months ago

Johannesburg, South Africa Tenneco Full time

**Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.**

**Role Purpose**:Support and management of local site infrastructure and to assist as directed to support other sites within the EMEA region.

**Responsabilities**:

- Identifies and initiates solutions to user problems and concerns associated with desktops, laptops, and workstations
- Maintain infrastructure and information systems standards in a consistent way across their site(s) within scope of regional Site Support
- Ensure that the infrastructure budgets for the site for which they are responsible are controlled effectively
- Ensure that any issues related to Standards are reflected back to the owning group
- Ensure that Virus Protection and Patch Management is maintained across their site(s) (Global Support) Main
- Ensure that accurate documentation, asset management and software licensing is provided across their site(s).
- Support CIOS Data Prevention with development & testing of Disaster Recovery Plans
- Escalate to GIOS Enterprise Wintel Server group, any performance, hardware operational issues via Service Now (Global) (Main)
- Ensure the backup tapes are rotated to and from the library in accordance with schedules issued by Global Data Preservation Team. (Global) (Main)
- Ensure that Disaster Recovery plans are developed, tested, and maintained according to defined standards across their site(s)
- Ensure that Server performance is monitored and managed according to defined standards (Global) (Main)
- Ensure that backup tapes are completed correctly (Global) (Main)
- Work with other IS staff to ensure that Sarbanes-Oxley requirements are fully met at their site(s)
- Ensure Audits are coordinated by GIOS Infosec/IAM group and work with them and other IS staff to ensure that all internal/external audits are supported at their site(s).
- Work with other IS staff to ensure that all internal/external audits are supported at their site(s)
- Assist with the planning, purchasing, and implementation of PC hardware and software in compliance with Tenneco IS standard policies and procedures
- Manage and maintain non-contract printers within their site(s)
- Ensure site server rooms are managed and maintained in accordance to company policies and standards
- Provides user with training and communications on IS policies, procedures and technology
- Assist with remote problem resolutions for off-site users as required
- Ensure a high level of client satisfaction and service level agreements are achieved to the best of their ability
- Assist Project Delivery Teams with Project rollout and onsite as required.
- Assist the Regional Site Support Leads to ensure a consistent approach is maintained

**Experience**:

- Desirable: 2-3 years experience with PC hardware, operating systems and office productivity
- Working knowledgein multiple architecture domains (technology, data, etc)

**Education**:
Minimum/Essential: Bachelors Degree in Computer Sciences, Information Technology or other related field

Desirable: Technical Certificates in Microsoft and Networking Technology

LI-SB2

**An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.