Technical Specialist X2

2 weeks ago

Durban, South Africa Health Solutions Full time

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

**Role Purpose**

Providing technical support within the Clinical Modernisation Team of the Health Operations business Unit.

**Requirements**:
**QUALIFICATIONS**
- Matric as a minimum
- National Diploma or B-Degree advantageous

**EXPERIENCE**
- 3-5 years’ experience in the Healthcare Industry is preferable
- Sound experience in the Healthcare Administration Industry (especially Health Risk Management, Claims Payment Processes and Switch interactions)
- Comprehensive knowledge on the MHS systems (inclusive of Chroniline)

**ATTRIBUTES**
- A good working knowledge of MS Office (Outlook, Word, Excel and Powerpoint)
- A good working knowledge of the CMS accreditation standard and implementation process (regarding Scheme Benefit Design Implementation - Payment matrices, Switch indicators, Benefit mapping, etc.)
- Well-developed communication skills (both Written & Verbal)
- Proven technical ability
- Sound analytical and problem solving skills
- Quality orientation and attention to detail
- Teamwork orientation
- Ability to coach and mentor a team
- Excellence planning and organization skills with the ability to make decisions
- Effective interpersonal skills to build and maintain effective working relationships at all levels (internal and external)
- Innovative

**Duties & Responsibilities**

**DEVELOP AN UNDERSTANDING OF INTERNAL ENVIRONMENT IN LINE WITH BUSINESS REQUIREMENTS**
- INTERNAL PROCESSES_

1. Provide project and second level support
3. Monitoring of Production processes after go-live
4. Assisting with training briefing for work delivered by projects
5. Assisting with the content of training materials for Learning & Development and various operational units
6. Assist with the drafting of specification documentation and enhancements required in Processes and systems across the health ecosystem
7. Receiving Health Operational queries and operational problems, providing solutions and feedback to end users and the business
8. Ad hoc queries
9. Logging Jira’s and collaboratively solving problems and following up
10. Liaison with BSS and business
11. Monitoring workflow and operational processes and reports
12. Review conformance reports to detect operational process anomalies and share trends with core operational stakeholders
13. Contributing to regular Business Unit and Scheme reports
14. Improving and automating reporting functionality to limit the need for manual intervention

**ENABLE CLIENT CENTRICITY WITHIN AREA OF RESPONSIBILITY**
- CLIENT SERVICES_

1. Build and maintain relationships with clients and internal stakeholders
2. Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed
3. Make recommendations to improve client service and fair treatment of clients within area of responsibility
4. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
5. Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
6. Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advise and after sales service
7. Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes

**SELF MANAGEMENT AND TEAMWORK**
- PEOPLE_

1. Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations
3. Positively influence and manage change and offer specialist support where required
4. Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff
5. Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management
6. Take ownership for driving career development

**CONTRIBUTE TO FINANCIAL CONTROLS AND PLANNING**
- FINANCE_

1. Contribute to the development of area specific budgets to minimize expenditure, in alignment with operational plans
2. Identify solutions to enhance cost effectiveness and increase operational efficiency
3. Implement

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