Chanel Counter Manager

2 weeks ago

Durban, South Africa Prestige Cosmetics Group Full time

**Position**: Counter Manager

**Department** : Sales

**Reporting to** : Retail Development Manager

The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands, and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Bvlgari, La Prairie, and Dolce & Gabbana to name a few. The Prestige Cosmetics Group epitomizes luxury, dynamism, sophistication and excellence and is offering an exciting opportunity for a driven and ambitious individual to join the Durban team as a Counter Manager for Chanel in Woolworths Gateway.

The purpose of the role is to drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.

**Purpose of the Role**

Drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.

**KEY RESPONSIBILITIES**

ACHIEVE COUNTER SALES TARGETS
- Set targets for self and team
- Drive achievement of sales targets for team (weekly and monthly)
- Achieve own sales target
- Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
- Increase Ranking in store
- Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
- Achieve a minimum IPT of 2.5
- Drive brand incentives to achieve targets

BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Ensure that the team members maintain counter hygiene according to brand standards at all times
- Merchandising of stock according to merchandising guidelines
- Submit competitor analysis reports to RDM

STOCK MANAGEMENT & MERCHANDISING
- Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
- Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
- Submit stock management sheets to RDM monthly/weekly
- Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
- Identify maintenance issues and snags and ensure these are resolved

RELATIONSHIP MANAGEMENT
- Ensure client experience standards are upheld and reinforced
- Build in-store relationships with all levels of store management
- CRM Management - oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
- Oversee BC’s communication to customers to ensure recruitment and retention
- Drive increased customer data base (attraction of NEW customers)
- Manage in store customer complaints or concerns
- Provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION
- Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
- Weekly and Monthly top 5 competitors submitted to RDM
- Analyse sales and competitor reports to identify trends and sales opportunities
- Counter schedules set to meet staffing needs
- Submit claim forms for overtime, night work (holidays etc.)
- Counter checklist submitted weekly to RDM
- Submit counter event report including photographs to RDM

TEAM/STAFF MANAGEMENT
- Assist the RDM in the recruitment of new team members
- Induct new staff members
- Identify training needs for team members
- Coach, train and oversee the development of team members
- Submit role play and coaching tracking forms monthly to RDM
- Oversee and drive a healthy team moral and culture
- Manage conflict on counter
- Ensure sufficient staffing requirements
- Manage daily team/people issues (absenteeism, leave, time keeping)
- Conduct weekly team meetings for on-going communication
- Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
- Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
- Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
- Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager

**COMPETENCIES**
- Deciding and Initiating Action
- Leading and Supervising
- Working with People
- Relating & Networking
- Adhering to Principles and Values
- Persuading and Influencing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks

**REQUIREMENTS/QUALIFICATIONS**

Matric certificate

At least 3 years retail and cosmetics experience

Previous in store Counter Manager experience

Certificate in Beauty/Make-Up is advantageous

Ability to commute/relocate:

- Durban,

  • Chanel Fragrance Consultant

    1 month ago

    Durban, South Africa Prestige Cosmetics Group Full time

    **Fragrance Beauty Consultant - Chanel** **Position**: Beauty Consultant **Department** : Sales **Reporting to** : Retail Development Manager The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious...

  • Sensei Beauty Consultant

    4 weeks ago

    Durban, South Africa Prestige Cosmetics Group Full time

    The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands, and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Blvgari, La Prairie, and Shiseido to name a few. The Prestige Cosmetics Group epitomizes luxury, dynamism, sophistication...

  • Technical Counter Sales Manager

    1 month ago

    Durban, South Africa The Corporate Circle Full time

    Technical Counter Sales Manager. Hillcrest. R30 000 CTC. Customer focused individual with hardware/technical background. Able to offer advice and solutions whilst leading small team of staff. Foster a positive culture with continuous improvement and exceptional customer service. Develop and implement sales strategies to drive revenue growth whilst...

  • Shiseido Skincare Beauty Consultant

    7 days ago

    Durban, South Africa Prestige Cosmetics Group Full time

    **Beauty Consultant - Shiseido Skincare** **Position**: Beauty Consultant **Department** : Sales **Location**: Gateway/ Westville **The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands...

  • Branch Manager

    1 month ago

    Durban, South Africa Objective Personnel Full time

    Experience and Requirements: - Matric - Drivers License Essential - 3 - 7 years working experience in a supervisory position within a similar industry - Assist customers with any product queries - Attend to all counter sales - Ensure all products are delivered on time - Create and submit all quotes and invoices - Supervise all activities and employees in...

  • Mac - Retail Artist - Truworths Richards Bay

    1 month ago

    Durban, South Africa The Estée Lauder Companies Full time

    **Position Summary**: - Achieve all Brands key performance indicators and targets through make up service offerings in store - Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities. - Fosters excellent working relationships on counter and with the...

  • Mac - Retail Artist - Mac Gateway, Kwazulu Natal

    1 month ago

    Durban, South Africa The Estée Lauder Companies Full time

    **Position Summary**: - Achieve all Brands key performance indicators and targets through make up service offerings in store - Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities. - Fosters excellent working relationships on counter and with the...

  • Mac - Retail Artist - Edgars Galleria, Kwazulu

    1 month ago

    Durban, South Africa The Estée Lauder Companies Full time

    **Position Summary**: - Achieve all Brands key performance indicators and targets through make up service offerings in store - Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities. - Fosters excellent working relationships on counter and with the...

  • Mac - Retail Artist - Edgars Westville, Kwazulu

    1 month ago

    Durban, South Africa The Estée Lauder Companies Full time

    **Position Summary**: - Achieve all Brands key performance indicators and targets through make up service offerings in store - Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities. - Fosters excellent working relationships on counter and with the...

  • Mac - Retail Artist - Truworths Mac Gateway

    4 weeks ago

    Durban, South Africa The Estée Lauder Companies Full time

    **Position Summary**: - Achieve all Brands key performance indicators and targets through make up service offerings in store - Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities. - Fosters excellent working relationships on counter and with the...

  • MAC - Retail Artist - Truworths Mac Gateway , KwaZulu Natal - 124 Hours - Part-Time - Permanent

    1 month ago

    Durban, South Africa MAC Part time

    Position Summary: • Achieve all Brands key performance indicators and targets through make up service offerings in store • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities. • Fosters excellent working relationships on counter...

  • Car Rental Agent

    4 weeks ago

    Durban, South Africa Astor Motor Recruitment Full time

    Job Salary Range - R 6 000 - 10 000 Per Month Gender - Does Not Matter Career Level - Experienced Job Category - Car Rental Minimum Experience - 1 - 3 Years Degree Title **Overview** - Department: - Sub Category: - Car Rental Agent- Job Type: - Full-Time- Basic Salary: - R 6 000 - R 8 500 Basic + Appealing Incentives + Overtime- Company Car: - No-...

  • Key Accounts Manager

    1 month ago

    Durban, South Africa LS People Solutions Full time

    **KEY PERFORMANCE AREAS** - Day-to-day calling on customers and management of identified key accounts - Day-to-day management of customer needs through forecast/ demand management - Managing and co-ordinating all relevant customer accounts - Completing all documentation relevant to customer accounts and sales transactions - Interfacing with Production and...

  • Storeman

    1 month ago

    Durban, South Africa Stonebridge HR Solutions Full time

    We are looking for a Storeman in the Mobeni area in Durban within the FMCG / Manufacturing industry. **Requirements**: - Grade 12 - 2-3 years’ experience as a storeman within an **FMCG/Manufacturing environment.**: - Be able to set priorities in line with the production schedule. - Must be methodical and consistently accurate. - Detailed stock count...

  • Internal Sales and Warehouse Assistant

    1 week ago

    Durban, South Africa Sandi Crowther Recruitment Full time

    Responsibilities will include:Inventory control:Management and accurate record keeping of stock, picking of sales orders, managing outbound deliveries, receiving of stock, preparing stock counts, and facilitating stock takes. Internal Sales, Facilities and Housekeeping:Answering sales calls, actioning quotes for Sales team, facilitate and manage Trade...

  • Internal Sales and Warehouse Assistant

    1 week ago

    Durban, South Africa Adzuna ZA B C2 Full time

    Responsibilities will include:Inventory control:Management and accurate record keeping of stock, picking of sales orders, managing outbound deliveries, receiving of stock, preparing stock counts, and facilitating stock takes. Internal Sales, Facilities and Housekeeping:Answering sales calls, actioning quotes for Sales team, facilitate and manage Trade...

  • Product Support Manager Global Grade 12

    4 weeks ago

    Durban, South Africa Barloworld Equipment Full time

    **Key Output** - Generate parts and service turnover - Manage the Customer Service Representatives - General administration and management of the department - Achievement of a team environment that enables maximum productivity and profitability - Effective self-management and performance ownership - Build and maintain effective relationships with customers,...

  • Product Support Manager Global Grade 12

    4 weeks ago

    Durban, South Africa Barloworld Equipment Full time

    **Key Output** - Generate parts and service turnover. - Manage the Customer Service Representatives - General administration and management of the department - Achievement of a team environment that enables maximum productivity and profitability. - Effective self-management and performance ownership - Build and maintain effective relationships with...

  • Product Support Manager Global Grade 12

    4 weeks ago

    Durban, South Africa Barloworld Equipment Full time

    **Key Output** - Generate parts and service turnover. - Manage the Customer Service Representatives - General administration and management of the department - Achievement of a team environment that enables maximum productivity and profitability. - Effective self-management and performance ownership - Build and maintain effective relationships with...

  • Product Support Manager Global Grade 12

    4 weeks ago

    Durban, South Africa Barloworld Equipment Full time

    **Key Output** - Generate parts and service turnover - Manage the Customer Service Representatives - General administration and management of the department - Achievement of a team environment that enables maximum productivity and profitability - Effective self-management and performance ownership - Build and maintain effective relationships with customers,...