Service Delivery
6 months ago
**Employment Type**: Full-time
**Key Responsibilities**:
- Establish and maintain constructive relationships between the service provider and customers.
- Identify changes in customer environments and technology trends affecting service provision.
- Articulate business requirements for new services or changes to existing services.
- Mediate conflicting service requirements from different business units.
- Negotiate and document service level agreements (SLAs) with customers.
- Assist in maintaining an accurate service portfolio and catalogue.
- Ensure alignment of underpinning contracts with SLA targets.
- Produce service level reports and conduct service performance reviews with customers.
- Act on improvement initiatives identified in service reviews.
- Manage customer complaints, escalation, and resolution.
- Measure, record, analyze, and improve customer satisfaction.
- Manage the production of required project deliverables.
- Plan, monitor, and execute projects.
- Engage with executive and cross-company stakeholders.
- Develop and track business cases and benefits.
- Shape and manage the delivery of strategic initiatives.
- Manage risks, issues, and constraints, offering alternatives where possible.
- Collaborate with key stakeholders, change managers, business analysts, BI developers, and integration areas.
**Requirements**:
- Matric/Senior Certificate.
- IT Related Tertiary Qualification (Degree or Diploma).
- Project Management Certification.
- ITIL V3/V4 (Foundation).
- Minimum 5 years of IT service delivery management experience.
- Minimum 2 years of project management and service management experience.
**Knowledge and Skills**:
- Strong IT service delivery management skills.
- Project management expertise.
- Continuous service improvement knowledge.
- Resource and capacity management capabilities.
- Operations management experience.
- Escalation management and resolution skills.
- Ability to identify new business opportunities.
- Third-party management skills.
- Strong problem-solving abilities.
**Competencies**:
- Excellent communication skills (verbal and written).
- Financial acumen.
- Influencing skills.
- Leadership capabilities.
- Decision-making skills.
-
IT Service Delivery Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Gijima Holdings Full timeAre you a skilled IT professional looking for a challenging role that combines technical expertise with leadership skills? We are seeking an experienced IT Service Delivery Manager to join our team at Gijima Holdings.About the RoleThis is a senior management position responsible for leading our field service operations in a specific geographic area. As an IT...
-
IT Service Delivery
6 months ago
Durban, South Africa RCL FOODS Careers Full time**Vector Logistics,** a leading supply chain and logistics company headquartered in Durban, South Africa, is on the lookout for an experienced **IT Service Delivery and Projects Manager** join our innovative and high-performing team. With a rich history and a commitment to excellence, Vector Logistics is at the forefront of providing cutting-edge solutions...
-
Service Delivery Coordinator
2 months ago
Durban, KwaZulu-Natal, South Africa beBee Professionals Full timeWe are seeking a Service Delivery Coordinator to join our team at BeBee Professionals. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.About the Role:Provide customer service support to clients via phone, email, and chatRespond to customer inquiries and...
-
IT Service Delivery Expert
3 weeks ago
Durban, KwaZulu-Natal, South Africa NTT DATA Full timeAt NTT DATA, we are seeking a talented IT Service Delivery Expert to join our team. This role is an excellent opportunity for individuals who want to make a meaningful impact in the world of technology.About the Role:The primary objective of this position is to ensure that our clients' IT infrastructure and systems remain operational through proactive...
-
IT Service Delivery Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa MSP Staffing LTD Full timeThe role of Incident & Problem Manager is a key position in the operational support team, focusing on preventing critical incidents and enhancing service operations across various aspects of service delivery. The ability to build relationships and collaborate with multiple departments is essential for success in this role.Key ResponsibilitiesStrong...
-
IT Service Delivery
6 months ago
Durban, South Africa RCL FOODS Careers Full time**Vector Logistics,** a leading supply chain and logistics company headquartered in Durban, South Africa, is on the lookout for an experienced **IT Service Delivery and Projects Analyst **join our innovative and high-performing team. With a rich history and a commitment to excellence, Vector Logistics is at the forefront of providing cutting-edge solutions...
-
Service Delivery Coordinator
6 months ago
Durban, South Africa The Woodford Group Full timeWe are looking for a Internal Delivery Coordinator for our Corporate Sales Department Durban Please handle with urgency. Must have - Professional telephone etiquette. - PC literate - strong on excel. - Self starter - motivated. - Willingness to work outside business hours and be contactable and problem solve. - Ability to effectively communicate with...
-
Regional IT Service Delivery Manager
4 weeks ago
Durban, KwaZulu-Natal, South Africa Gijima Holdings Full timeJob DescriptionWe are seeking a highly skilled Regional IT Field Services Manager to join our team at Gijima Holdings.About the RoleThis is an exciting opportunity for a seasoned IT professional to lead and manage our field services team, driving excellence in customer service delivery and technical expertise.Key Responsibilities:Field Service Leadership:...
-
Service Delivery Manager
1 month ago
Durban, KwaZulu-Natal, South Africa BCXP Full timeBCX is an innovative and dynamic organization that values excellence in operational delivery. As a Service Delivery Manager, you will play a critical role in overseeing the delivery of services to our customers.
-
Project Service Delivery Manager
6 months ago
Durban, South Africa Boardroom Appointments Full time**Employment Type**: Full-time We are seeking a highly skilled Project Service Delivery Manager to join our Information Technology team. As the Project Service Delivery Manager, you will be responsible for overseeing the company's project priorities, portfolio management, project delivery quality, stakeholder management, risk management, and issue...
-
Ops Spec: Service Delivery
2 months ago
Durban, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Operate Department Service Delivery Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service...
-
Service Delivery Analyst- Richefond Circle
6 months ago
Durban, South Africa Kura Full time**Salary**: **Job Title: Service Delivery Analyst** **Location: Richefond Circle, South Africa** **Salary**:R15 000 - R16 000 per month + medical insurance Role Details: **This is a permanent full-time role as a Service Delivery Analyst in our Richefond, South Africa office.** **As a Service delivery Analyst you will be responsible ensuring the efficient...
-
Ops Spec: Service Delivery
2 months ago
Durban, South Africa BCXP Full timeBusiness unit, Department, ReportingBusiness UnitOperateDepartmentService DeliveryJob gradeS6 Core DescriptionThe Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service...
-
Delivery Controller
6 months ago
Durban, South Africa Engen Full time**Purpose of the Job**: - To ensure the safe, efficient and effective distribution of bulk petroleum fuels from the Depot/Terminal to the customer and provide a service of excellence to our customers by meeting SLA's and comply with all HSEQ requirements, policies and procedures and audit requirements **Who you are**: - You are a hard worker and are...
-
Logistics Delivery Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa Pepkor Lifestyle Full timePepkor Lifestyle is seeking an experienced Logistics Delivery Specialist to join our team.Job SummaryWe are looking for a reliable and skilled Courier Driver to transport packages and parcels to designated locations in a timely manner.ResponsibilitiesDelivery: Ensure full and correct documents and stock at all times during delivery to customers, stores,...
-
Senior Disability Service Coordinator
4 weeks ago
Durban North, KwaZulu-Natal, South Africa Prairieland Service Coordination, Inc. Full timeAbout the RolePrairieland Service Coordination Inc. is seeking a highly skilled Senior Disability Service Coordinator to serve Effingham, Coles and Shelby Counties. The ideal candidate will have a bachelor's degree in human services and one year of cumulative experience providing direct service to individuals with developmental disabilities.Key...
-
Logistics Delivery Specialist
4 weeks ago
Durban, KwaZulu-Natal, South Africa Pepkor Lifestyle Full timePepkor Lifestyle seeks a skilled Logistics Delivery Specialist to transport packages and parcels efficiently.Job Description:The ideal candidate will be responsible for safely delivering goods to designated locations in a timely manner. Key responsibilities include maintaining accurate delivery records, providing exceptional customer service, and ensuring...
-
Logistics Delivery Specialist
3 weeks ago
Durban, KwaZulu-Natal, South Africa Pepkor Lifestyle Full timePepkor Lifestyle is seeking an experienced and reliable Courier Driver to join our team. With a strong focus on customer service and safety, the ideal candidate will have a valid Code 8 Drivers License and at least 3 years of experience in a similar role.About the RoleThis position involves safely and efficiently transporting packages and parcels to...
-
Client Delivery Manager
6 months ago
Durban South, South Africa Dimension Data Full timeFunctieomschrijvingDo you want to be part of a great company that has been around for many years? Do you want to make an impact on your clients' businesses and increase your career prospects? Apply for this Client Delivery Manager role!The Client Services - Client Delivery Manager takes responsibility for the overall management of a client contract. They...
-
Logistics Delivery Specialist
1 week ago
Durban, KwaZulu-Natal, South Africa Ampath Full timeJob Title: Logistics Delivery Specialist**Location:** KwaZulu-Natal**Estimated Salary:** R250,000 - R350,000 per annum (dependent on experience)Job Description:We are seeking a highly organized and detail-oriented individual to join our team as a Logistics Delivery Specialist.The successful candidate will be responsible for delivering reports, stock items,...