Strategic Insight Manager

2 weeks ago

Durban, South Africa Webhelp Full time

**Job Advert**
Are you an insights wizard? Can you work your practical analytical magic with strong emphasis on creating and implementing quantifiable solutions? We have an amazing opportunity for an experienced and highly analytical Strategic Insights Manager to champion the delivery of insights as well as develop insight models and strategies in our Durban office.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands.

We want someone who can work well under pressure, keeping their cool under tight deadlines in a fast-paced environment. Someone with more than just a proven track record of experience, someone who is passionate about big data and effective ways of working.

You’ll need to be future thinking and passionate but also understand the needs of our business and how data and analytics drives true value through everything we do.

**What you’ll be doing**
- Delivering innovative value adding analysis and insights
- Managing insight analysts in line with agreed objectives and targets, whilst maintaining a dynamic and creative environment
- Delivering an exceptionally high level of objective insights based advice based on analytics to guide account strategies and tactics
- Managing stakeholders on allocated key accounts
- Delivering analytical outputs and presentations to internal and external clients
- Working in partnership with clients to ensure the analysis to deliver analytical results, driving strategy and ensuring analytics deliver to business plans
- Taking analytical recommendations and supporting implementation of them into operations, working with stakeholders to deliver solutions that drive tangible improvements
- Working closely with the BI and Solutions Teams to ensure opportunities are appropriately designed and subsequently tracked through effective monitoring of advisor and customer behaviours
- Proactively identifying opportunities to improve the drivers of cost and revenue through analysis of trends, KPIs, root cause and other applicable analytical techniques

**What you’ll need**
- Matric
- Degree level qualification (preferably in science or mathematics)
- Customer management experience (preferred)
- Contact centre and channel analytical experience (Advantageous)
- Excellent numeracy, communication, planning and problem solving skills
- Demonstrable logical thought process as well as methodological approach to problem solving and analytics
- Proven understanding of fundamental statistical analytical techniques
- SQL coding skills and process analytical skills such as Six Sigma or Prince 2 (Advantageous)
- Experience in using BI and analysis tools (PowerBI, SQL, SAS, SPSS, Portrait, Qlikview or similar) to manipulate and analyse large volumes of data
- Salesforce experience (Advantageous)
- Understanding and practical use of segmentation and predictive modelling techniques
- Experience in analysis of unstructured data such as speech, text and web data (Advantageous)
- Project management experience (Advantageous)
- The ability to make complex analytics simple to understand to our stakeholders
- Proven track record in effectively supporting change management initiatives (Preferable)

After applying, you'll be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Job Reference: SA02219

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