Customer Service Team Lead

We are a plumbing company specializing in the supply, installation, servicing and repair of plumbing systems.service firm operating out of Stellenbosch and require the services of a committed and diligent person capable of scheduling and successfully managing 10 - 30 service appointments daily. **THE APPLICANT MUST RESIDE WITHIN A 25KM RADIUS FROM...

**Reference**: 7735 DB **Consultant**: Dorei Barnes Coordinate the customer service team, with the aim of resolving queries efficiently and effectively. Compile monthly customer experience management reports and provide management with a visual representation of the customer service team’s performance. Drive and motivate the customer service team to...

Duties/Pligte- Providing general administrative and management support to the Head of Client Services;- Supporting the Head in managing client escalations;- Responsible for quality assurance evaluations and coaching of the consultants;- Responsible for the day-to-day management of staff output to ensure service excellence;- Liaising with internal...

**Reference**: 7735 DB **Consultant**:Dorei Barnes - Coordinate the customer service team, with the aim of resolving queries efficiently and effectively. - Compile monthly customer experience management reports and provide management with a visual representation of the customer service team’s performance. - Drive and motivate the customer service team to...

Requirements● A relevant degree or diploma.● 3+ years of relevant work experience in an IT support environment.● Strong analytical and problem-solving skills using logical pragmatic reasoning.● Attention to detail● Fast and self-learning abilities.● Result orientation and eager to work hard and smart.● Good communication...

Requirements ● A relevant degree or diploma.● 3+ years of relevant work experience in an IT support environment.● Strong analytical and problem-solving skills using logical pragmatic reasoning.● Attention to detail● Fast and self-learning abilities.● Result orientation and eager to work hard and smart.● Good communication...

Requirements● A relevant degree or diploma.● 3+ years of relevant work experience in an IT support environment.● Strong analytical and problem-solving skills using logical pragmatic reasoning.● Attention to detail● Fast and self-learning abilities.● Result orientation and eager to work hard and smart.● Good communication...

A well-established client specialising in products for the agricultural industry and located in Techno Park, Stellenbosch is seeking an enthusiastic individual to join their team in the role of Customer and Sales Support. customer and sales support|customer liasion|sales administrator - Responsibilities include:_ - Provide client support and internal sales...

The Role We are looking for a Customer Support Manager, who will lead a dedicated group of support analysts to ensure seamless customer experiences. Your role involves overseeing day-to-day operations, fostering a collaborative environment, and implementing strategies to enhance customer satisfaction. As a key player in our organization, your leadership...

The Role We are looking for a Customer Support Manager, who will lead a dedicated group of support analysts to ensure seamless customer experiences. Your role involves overseeing day-to-day operations, fostering a collaborative environment, and implementing strategies to enhance customer satisfaction. As a key player in our organization, your leadership...

**Reference**: DB 7629 **Consultant**: Dorei Barnes **Descriptions**: Monitoring Improve customer service experience, create engaged customers and facilitate organic growth the exception service delivery. Take ownership of customer issues and follow queries through to resolution. Set clear customer support objectives and deploy corresponding strategies...

**Reference**: DB 7397 **Consultant**: Dorei Bares **Descriptions**: Monitoring Improve customer service experience, create engaged customers and facilitate organic growth the exception service delivery. Take ownership of customer issues and follow queries through to resolution. Set clear customer support objectives and deploy corresponding strategies...

Cloudline, a leading African aerospace start-up, decarbonises aviation with autonomous solar-powered airships. Our ground-breaking technology is set to transform how work is done by air in Africa and globally. As Cloudline continues to grow, we seek a talented Finance lead to join our team. This role will be based in our headquarters in Stellenbosch. The...

**BMW STELLENBOSCH** **Service Advisor/After-Sales Consultant** **Main Purpose of the Role**: To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals **Key Performance Areas**: - Prepare for the arrival of the...

**Key Performance Areas**: - Prepare for the arrival of the customer and vehicle - Taking care of customer at initial consultation upon arrival - Ensure accurate warranty and motor plan details on system - Update dealer management system, track all vehicles and update control systems - Regular liaison with customers - Ensure accurate invoice payments -...

We are currently recruiting Customer Support Agents in the Stellenbosch /Helderberg Area. We are a Stellenbosch based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company. Benefit from extensive inhouse training and development programs and enjoy the unique and funky work environment. -...

**Salary** Basic is market and brand related + incentives. **Description** Your main function is to provide excellent customer service consistently to service clients at a very busy franchise dealership. This is a and a fantastic team to be part of. The dealership is part of a large motor group. **Requirements**: - Minim Senior Certificate...

**Reference: DB 7397** **Consultant: Dorei Bares** **Descriptions**: - Monitoring Improve customer service experience, create engaged customers and facilitate organic growth the exception service delivery. - Take ownership of customer issues and follow queries through to resolution. - Set clear customer support objectives and deploy corresponding...

Duties/Pligte - Engaging with senior levels of leadership through clear communication, appropriate levels of context and explanation; - Coordinating, managing and motivating the solutions architects and analyst team (virtual or direct reporting team); - Analysing and reporting on trends related to industry and technology by supplying guidance on how it will...

Duties/Pligte - Engaging with senior levels of leadership through clear communication, appropriate levels of context and explanation; - Coordinating, managing and motivating the team of (virtual or directly reporting) solutions architects and analysts; - Analysing and reporting on industry and technology trends by supplying guidance on how it will impact the...