Store Manager- Birkenstock Mall of Africa

2 weeks ago

Midrand, South Africa Ares SA Full time

**Responsibilities**:
**Sales**
- Maximise Sales by driving conversion
- Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
- Focus the team on cross & up selling
- Create relationships with podiatrists, running clubs & gyms in the area to generate sales
- Grow Rewards program data base
- Ensure all customer orders are accurately processed with one working day
- Achieve gross margin targets

**Team Management**
- Build a team environment through daily team meetings. Allocate tasks.
- Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
- Drive conversion through traffic analysis & rostering
- Master feedback process & provide monthly feedback to all team members
- Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
- Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
- Follow up with all customers queries or requests within 24 hours always
- Execute the months Mystery Shopping action items
- Manage the appraisal process for all team members
- Manage the induction process
- Complete rosters and adhere to the staffing template
- Complete weekly time sheets, & coordinate lunch breaks
- Ensure all staff wear lanyards & the correct uniform/tech apparel

**Inventory**
- Minimise shrinkage & maintain accurate stock records in the POS system
- Complete quarterly stock counts
- Execute mark downs as directed
- Run daily negative stock report and request relevant adjustments
- Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
- Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
- Run & action the daily inventory reports
- Review the store sell through report. Remerchandise or adjust replenishment levels as required
- Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
- Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
- Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
- Complete OTB process weekly and order the relevant product to optimise stock levels
- Maintain inventory at target levels for all categories & price points every week
- Minimise shrinkage & maintain accurate stock records in the POS system
- Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system

**Operations**
- Ensure VM and windows comply with Crocs standards
- Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
- Open and close the store
- Reconcile cash to end of day tender report & complete & sign the end of day banking book
- Bank takings
- Complete month end Stock Receipt report
- Complete month end Sales report
- Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
- Ensure compliance with the operational health and safety policy

**Month End**
- Prepare month end reports
- Complete Return to Supplier report
- Prepare sales report with budget variance explanations
- Grade 12 or Equivalent
- 2 years’ experience in a similar capacity
- Willing to work shifts
- Valid Drivers’ Licence
- Own Vehicle advantageous

**Competencies Required**:

- Working experience within the retail
- Proven sales ability
- Customer service
- Excellent negotiation and communication skills
- Highly organized and deadline driven
- High attention to detail
- Adaptable
- Effective team management

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