Customer Service Advisor

2 weeks ago


Soutrivier, South Africa MyCalling Full time

KEY RESPONSIBILIES - Average of 60-70 calls a day per agent - Provide support for general hotel reservations, including new bookings, cancellations, modifications, and reconfirmations - Agents will be upskilled over time to more complex/higher-value interactions as business needs require

EXPERIENCE AND EDUCATION: - 6 Months Call Center experience and Sales experience preferred - Customer Service and Sales experience in Hotel industry, Retail, Sales, or other service business is a plus - NQF LV 4( Matric) or Equivalant

TECHNICAL SKILLS: - Typing speed of 25+ words per minute - Working knowledge of the Internet - Working knowledge of Microsoft Excel, Word, and Outlook



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