Inbound Sales Specialist

2 weeks ago

Durban, South Africa iKhokha Full time

Company Description

iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.
Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here.

**Job Description**:
iKhokha is seeking an Inbound Sales Specialist to join our high performance inbound sales team. If you work well under pressure, have a self motivated attitude and able to convert your leads into sales then we're keen to chat to you

**So what will you do?**

You will contribute to generating sales for iKhokha and growing our merchant base.

You will be responsible for closing sales and enhancing our customer experience.

**Deal Breakers**:

- Minimum of 2 - 3 years tele-sales, or direct sales experience.
- 1 - 2 years call centre experience with a focus on outbound sales.
- Proven track record consistently delivering on sales targets.
- Experience in using a CRM tool. Previous exposure to Hubspot will be advantageous.
- Must be computer literate and proficient on Outlook, Word, Excel, PowerPoint MS Office packages.
- Excellent selling skills & networking skills.
- Excellent communication skills, both verbal and written.
- Must be fluent in English and preferably one other South African language.
- FICA training/experience is advantageous.

**So what will you be responsible for?**
- Make cold sales calls from databases and/or lists/referrals.
- Sales calls from warm leads from various marketing channels and activities.
- Converting merchants within the sales funnel.
- Promotional or new product upsell/cross sell/service calls.
- Complete daily, weekly, monthly reporting and feedback loops as required by your line manager.
- Provide proactive feedback regarding suggested changes or improvements to scripting, sales or service procedures that could improve the business.
- Sign-up merchants and assist them with FICA documentation required.
- Cold canvasing in line with monthly goals and target customer audience.
- Facilitate warmed leads with sign up process and documentation.
- Uphold company standards and values at all times when representing the brand.
- Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly territory analysis.
- Monitor competition in the marketplace and share any relevant insights.
- Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management.
- Maintain professional and technical knowledge through ongoing self and shared learning.
- Monitor and evaluate success and failure of conversion rates from the previous week and identify solutions to failed conversions.

**Qualifications**:
Completed Matric/Grade 12.

Additional Information
**Perks of joining the Tribe?**
- You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
- Hybrid, remote and in office work models.
- Remuneration & Benefits. We offer Company contributions to Medical Aid and a Group Risk Scheme.
- Visionary Leadership.
- Study leave.
- Access to on demand learning and development.
- A friendly, collaborative culture and a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.

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