Workshop Manager

2 weeks ago

Johannesburg, South Africa Staff Solutions Full time

**Gauteng**, JHB - Eastern Suburbs**

**Negotiable - Negotiable Monthly Cost To Company (Market related)**

**NEW VACANCY ALERT**
**Our client in the motor industry seeks to employ a Workshop Manager to be based at their operations in Kempton Park.**

**Duties**:
***
- **Workshop management - Manage and plan the daily operations of the workshop, working with and**
**acting on deviations. Leading and motivating the workshop and service staff and Services Salesman personnel.**
***:

- **Set routines for daily planning and follow up meetings on WIP and Parts.**
***:

- **Carry out regular meetings with staff.**
***:

- **Verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation.**
***:

- **Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop.**
***:

- **Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration.**
***:

- **Monitor and handle deviations, initiate proper actions and escalations.**
***:

- **Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of the**
**business.**
***:

- **Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure**
**service exchange and warranty parts procedures are adhered to.**
***:

- **Manage the workshop facilities and HSE together with Safety Officer.**
***:

- **Create working time schedules for work shifts.**
***:

- **Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors.**
***:

- **Workshop customer relations - Develop and manage customer relationships ensuring that customer**
**needs are met and services are developed to meet the future needs of the customer.**
***:

- **Build and maintain the right level of relationships with customer representatives.**
***:

- **Monitor the processing of complaints and process major or complicated complaints.**
***:

- **Assist workshop personnel and customers regarding technical issues.**
***:

- **Participate in meetings with key customers when required.**
***:

- **Workshop Service solution sales - Increase service solutions sales by developing, maintaining and**
**communicating the services portfolio and solutions according to customer needs.**
***:

- **Market and communicate services solutions to existing and potential customers.**
***:

- **Coordinate and follow up of the Services Salesman activities if required by the reporting line.**
***:

- **Enable a team based approach ensuring open and effective communication within the workshop to achieve common business objectives.**
***:

- **Monitor the workshop’s pricing and discounts to ensure that they meet the established level.**
***:

- **Cooperate with other local and distributor departments to develop, maintain and communicate the services strategy, portfolio and solutions.**
***:

- **Follow up workshop results - Develop the workshop business by following up budget, results, operational**
**targets and taking measures in order, to achieve set targets.**
***:

- **Manage and analyze the workshop’s running costs and expenditure budget.**
***:

- **Regularly follow up service business and financial results.**
***:

- **Set, monitor, maintain and follow up KPIs.**
***:

- **Work with and handle applicable licenses for the workshop operations, monitor possible developments.**
***:

- **Analyze current standards to identify and present opportunities for improvement of the workshop.**
***:

- **Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.**
***:

- **Oversee all internal, warranty, and on site workshop and staff.**
***

**Requirements**:
***
- **Matric Certificate**
***:

- **Code 8 Licence**
***:

- **4-5 years experience in similar role**
***:

- **Must have strong leadership qualities and have ability to manage company policies**
***:

- **High level of technical expertise. Must be able to support the foreman and assist with diagnostics.**
***:

- **Read and write in English**
- **Physically fit**
***

For more information please contact:
**Chane Tessner

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