Senior Reservation Consultant

**Senior Reservations Consultant**

A luxury Big 5, Four Star Game Lodge

Head Office team in Johannesburg.

**Hospitality Reservation experience required**

**Essential duties include but are not limited to the following**:

- Answering reservation calls pleasantly and courteously in accordance with the required standards.
- Booking internal flights and road transfers for guests as required and other ad hoc third-party services.
- Booking reservations that must be handled according to company minimum standards for turnaround, confirmation, and follow-up.
- Ensure that all booking notes are correctly updated on the reservations system to ensure the highest service standards.
- Ensuring data integrity and accuracy.
- Follow up on pre-payments and ensure all deposits are accurately posted against each booking.
- Issuing confirmations, pro forma invoices, and credit card payment links.
- Liaising and communicating with internal stakeholders effectively.
- Maintaining accurate system records of agents' and guests' bookings, payments, and additional information.
- Managing Online Travel Agents’ extranets and responding timeously to guest messages.
- Skills and Qualifications required:

- A minimum Matric certificate (Grade 12) or equivalent is essential.
- Ability to work in a small team environment.
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
- Excellent written and verbal communication skills (essential).
- Experience working on booking systems (PANStrat experience is a bonus).
- Knowledge of sustainable tourism practices is an asset.
- Own transport is essential.
- Professional and courteous demeanour, including suitable work attire.
- Proficiency in Microsoft Office, particularly Word and Excel (essential).
- Strong organizational skills with meticulous attention to detail and accuracy.
- Tertiary qualification in Hospitality/Tourism would be an added advantage.The Offer:

- A hybrid role is not an option.
- **Competitive salary R 25 000 - R 30 000**:

- Permanent position (Subject to 3-month probation).
- To be considered for this role, you must have the right to work in South Africa.

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (preferred)

**Experience**:

- Hospitality Reservations: 3 years (preferred)
- Panstrat booking system: 3 years (preferred)
- Hotel booking system: 3 years (preferred)
- Word and Excel: 3 years (preferred)