Agent: Installation Support

2 weeks ago

Middelburg, South Africa Tracker South Africa Full time

**Listing reference**: track_000988

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Customer Service**Location**:Middelburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
**Job description**:

- Provide a scheduling related service internally and externally.
- Scheduling and rescheduling of appointments.
- Following up on scheduling related requests.
- Liaising with technicians regarding appointments.
- Monitoring effective utilization of Tracker technicians.
- Checking/Maintaining high Quality of schedules.
- Maintain local and regional Scheduling Relationships.
- Provide service within the region as well as other departments/regions/staff within Tracker.
- Provide telephonic and/or face to face service to both existing and prospective clients.
- Establishing, building and maintaining relationships with our various partners.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Ensure that all deadlines/targets are met.
- Provide daily reports and feedback to the Supervisor.
- Capture, maintain and update the database held by the company.
- Outsourcing of work to Fitment centres.
- Management of potential cancellations.
- Taking ownership of all queries received and calls taken and assisting the internal/external customer within our SLA’s
- Any other related tasks or duties assigned by the Supervisor / Line Manager

**Minimum requirements**:

- Matric with at least 1 year Contact Centre experience.
- Bilingual (English and Afrikaans) advantageous.
- Computer literacy.
- Excellent typing and accurate data capturing skills.
- Excellent communication skills including excellent telephone manner.
- Analytical skills.
- Ability to work under pressure.
- Feel confident to have all calls voice recorded.
- Excellent time management - Work with time controls.
- High levels of self-discipline.
- Be able to work independently.

****
**Benefits**
- Medical Aid
- Provident Fund

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