Scrum Master

**Job Advert Summary**:
The Scrum Master will be required to work on multiple projects and teams concurrently and manage his/her time effectively. They will be responsible for enforcing the rules of Scrum, removing impediments from their team while promoting self-management and constantly improving our standards of work. A friendly outlook on life with a can-do attitude.

**Required Knowledge and Experience**:
**General**
- Facilitating getting the work done without coercion, assigning, or dictating the work.
- Facilitating discussion, decision making, and conflict resolution.
- Ensure all deliverables are delivered on time, within budget, scope and quality (meeting Hollard’s quality guidelines and standards)

**Stakeholder engagement & Communication**
- Serve as liaison between product owner, technical and non-technical departments.
- Communicate with other teams e.g. developers, product owners and technical support specialists on product issues.
- Escalate unresolved impediments to IT Management/Project Office in order to gain traction.
- Communicate Sprint Retrospective actions to management when needed.

**Development**
- Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.
- Plan and run the various sprint ceremonies for multiple teams
- Track and communicate team velocity and sprint/release progress.
- Ability to find opportunities and makes recommendations for Process Improvements, maintain Jira/Dev Ops Boards
- Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

**People leadership**
- Participate proactively in developing and maintaining team standards, tools, and best practices.
- Identify and remove impediments or guiding the team to remove impediments, prevents distractions.
- Facilitate discussion and conflict resolution.
- Empower the team to self-organize.
- Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
- Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers.
- Guiding the team on how to get the most of out self-organization.

**Teamwork**
- Build and maintain meaningful relationships with stakeholders.
- Coach and mentor peers/juniors.
- Assisting with internal and external communication, improving transparency, and radiating information.
- Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
- Providing all support to the team using a servant leadership style whenever possible and leading by example.
- Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.

**Educational Requirements**:

- Matric
- Certified Scrum Master
- First level Scrum Master certification (CSM, PSM I)
- Project Management qualification an advantage
- Bachelor’s Degree in Information systems, Computer systems design, Computer science, or equivalent3 years Scrum Master experience preferably within Financial Services/Insurance Industry
- 3 or more years within a mature PMO environment
- Must have working experience with cross-functional teams spread across multiple products and locations.
- Experience in the Life Insurance industry preferred