After Sales/ Service Advisor Consultant
3 months ago
Assist customers with post-purchase inquiries
- Resolving issues and complains promptly and professionally.
- Coordinate effectively with other departments to ensure customer satisfaction.
- Track and report on after sales performance metrics.
- Contribute to team effort by accomplishing related results as needed.
**Required Skills and Qualifications**:
- Matric
- Diploma in Sales or Diploma in an Engineering related technical field
- One or more years’ experience in aftersales and or customer service in automotive industry.
**Skills Required**:
- Excellent problem-solving skills to quickly analyse problems, identify the root cause, and provide appropriate solutions to clients' issues.
- Have a basic technical understanding of the company's products and services to provide appropriate solutions to clients' problems.
- Knowledge of aftersales process and procedures, including product warranties, repair and maintenance procedures, return and exchange policies.
**Strong Computer Skills**:
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