Technical Support Advisor

2 weeks ago


Cape Town, South Africa Webhelp Full time

**Job Advert**
Are you passionate about delivering exceptional customer service? Do you have a proven track record of meeting targets and service levels? If directing lost friends or solving technical software issues are your super powers, then here’s your chance to make it count

Concentrix + Webhelp is looking for multi-tasking, fast typing Technical Support Advisors to join our team at our vibrant Cape Town office.

**What you will do in this role**
As a Technical Support Advisor on our team, you will:

- Delivering excellent customer and technology services via the Service Desk channels
- Using service monitoring tools to aid the problem solving and service delivery
- Using automation where possible to support the automatic resolution or mitigation of issues
- Providing virtual support for staff working remotely
- Interacting with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain
- Handling escalated Service Desk tickets, incident management and service requests as appropriate
- Participating in IT related projects
- Assisting with the creation, distribution and analysis of operational, business and financial reporting

**Your qualifications and experience**
Concentrix + Webhelp is a great match if you have:

- A matric certificate
- A minimum of 6 months International Technical Support experience (Essential)
- The ability to work rotational shifts in a 24/7 environment (Essential)
- A minimum of 6 months Service Desk experience (Advantageous)
- Are proficient in English verbal communication
- Computer literacy with the ability to speedily navigate multiple systems effectively
- Eeffective problem-solving skills
- Proven experience of delivering exceptional customer care
- A high level of general IT knowledge
- Excellent time management skills
- Clear criminal and credit record

**What’s in it for you**
In this role, we offer benefits that help you support your unique lifestyle:

- Competitive salary of R8000
- Fantastic Employee Assistance Programme (EAP)
- Medical aid for main member
- Subsidised transport
- Group life cover

Please note that the appointment will be made in line with the company’s EE Plan.

Job Reference: SA03063



  • Cape Town, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you passionate about delivering exceptional customer service? Do you have a proven track record of meeting targets and service levels? If directing lost friends or solving technical software issues are your super powers, then here’s your...


  • Cape Town, Western Cape, South Africa Intelligent Technical Solutions Full time

    Overview">We are Intelligent Technical Solutions, a dynamic and growing company that provides top-notch technical assistance to our clients. Our team of experts is dedicated to delivering exceptional IT service and support.

  • Technical Advisor

    2 days ago


    Cape Town, Western Cape, South Africa Head Professionals Full time

    Head Professionals seeks a Technical Advisor to join our team in the Netherlands. As a Technical Advisor, you will play a key role in maintaining production equipment and ensuring efficient operations.To be successful in this role, you will need to have completed a technical education and possess at least one year of experience in a production environment....


  • Cape Town, Western Cape, South Africa Mayfly Agri Ltd Full time

    Agrochemical Technical Support Manager PositionMayfly Agrochemicals is seeking a highly experienced Agrochemical Technical Support Manager to lead our team of Crop Advisors. As an Agrochemical Technical Support Manager, you will be responsible for developing spray programs incorporating in-house products for clients, using crop programs and technical support...

  • Technical Advisor

    3 weeks ago


    Cape Town, South Africa Mayfly Agri (Pty) Ltd Full time

    **Minimum requirements for the role**: - Must have a B.Agric/B.Sc Agric degree - Minimum of 5 years post-graduate experience in the agricultural industry in Nutrition and/or agrochemicals and/or agriculture is essential - Must possess BASOS accreditation and be prepared to work towards acquiring an AVCASA accreditation within a reasonable period of time -...

  • Technical Advisor

    3 weeks ago


    Cape Town, South Africa Hoaeane Consulting Full time

    Minimum educational requirement Grade 12 with post matric tertiary qualification of a B.Agric/B.Sc Agric degree.Must possess AVCASA or BASOS accreditation and be prepared to work towards acquiring both accreditations within a reasonable period of time.Minimum of 5 years post graduate experience in the agricultural industry in agrochemicals and/or...

  • Technical Advisor

    3 weeks ago


    Cape Town, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you passionate about delivering exceptional customer service? Do you have a proven track record of meeting targets and service levels? If directing lost friends or solving technical software issues are your super powers, then here’s your...

  • Technical Advisor

    3 weeks ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** Are you passionate about delivering exceptional customer service? Do you have a proven track record of meeting targets and service levels? If directing lost friends or solving technical software issues are your super powers, then here’s your chance to make it count! Concentrix + Webhelp is looking for multi-tasking, fast typing Customer...


  • Cape Town, Western Cape, South Africa Mayfly Agri Ltd Full time

    Mayfly Agri Ltd Job DescriptionWe are looking for a highly motivated Technical Crop Advisor - Agrochemicals to join our team. As a Technical Crop Advisor, you will be responsible for providing expert advice on crop management and developing spray programs incorporating in-house products. The ideal candidate will have a strong background in agriculture and...


  • Cape Town, Western Cape, South Africa Upwork Full time

    Job OverviewWe are seeking a highly skilled M365 Technical Advisor to provide technical advisory and implementation services to our clients.The ideal candidate will have:Strong analytical and problem-solving skillsA background in IT or a related fieldCertifications such as MVPs, MCTs, MCSAs, MCSEs being highly preferredExcellent English speaking and writing...


  • Cape Town, South Africa SPECD (Pty) Ltd Full time

    Western Cape, CPT - CBD - (Market related, Negotiable) **We are recruiting for a TECHNICAL ADVISOR: PEDIATRIC & ADOLESCENT CARE to oversee and manage the organisation’s pediatric & adolescent HIV Care & Treatment programme, including psychosocial support, and initiatives in Cape Town; working with the Clusters, in order to achieve the 95-95-95 targets....


  • Cape Town, Western Cape, South Africa Upwork Full time

    Upwork is seeking a highly skilled M365 Technical Advisor to join their team. This individual will be responsible for providing technical advisory and implementation services to Dutch customers regarding Microsoft 365 tools.The ideal candidate will have strong consultative skills, experience with technical support, and a broad knowledge base of Microsoft 365...


  • Cape Town, South Africa The Recruiters Full time

    Our client, based in the Northern Cape (Khatu) provides innovative technological solutions to the mining and associated industries. They provide an inspiring and enriching work and career environment in a global, multi-disciplined organization. Due to their exponential growth they currently have a vacancy for a Field Technical Advisor. Core...

  • IT Support Technician

    4 weeks ago


    Cape Town, South Africa GH Technical (Pty) Ltd Full time

    **Join Our Team: IT Support Technician at GH Technical!** Are you passionate about technology and driven by innovation? GH Technical, a leading IT company based in Cape Town, is looking for a dynamic IT Support Technician to join our growing team. **About Us** At GH Technical, we specialize in delivering reliable and innovative IT solutions to businesses...


  • Cape Town, South Africa Anova Health Institute NPC Full time

    Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most. _ To oversee and manage Anova’s paediatric & adolescent HIV Care & Treatment programme, including psychosocial support, and initiatives in Cape Town; working with the Clusters,...


  • Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: You’ll be joining our fun-loving global community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of...


  • Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: You’ll be joining our fun-loving global community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of...


  • Cape Town, South Africa Teleperformance South Africa Full time

    **About Us**: Join our dedicated team, where we provide exceptional communication solutions for individual. As a leader in the industry, we are committed to fostering an inclusive environment where every voice is heard. As a Customer Services Agent, you will play a crucial role in facilitating communication for our clients **Qualifications**: - High level...


  • Cape Town, South Africa OneWorld Sustainable Investments Full time

    OneWorld Sustainable Investments (OneWorld) operates across Africa and is based in South Africa. OneWorld currently seeks to employ a technical advisor (with a minimum of 5 years’ experience) and/or a Jnr Project Manager (with a minimum of 3 years experience) to manage and coordinate projects, interface with funders, manage client and partner...


  • Cape Town, Western Cape, South Africa M3 Human Capital Management Full time

    The ideal candidate must have the ability to influence stakeholders and build trusted relationships based on technical expertise. This role requires strong communication skills, both written and verbal, as well as the ability to work effectively in a team environment.Job Description:Provide technical support to crop advisors and growers on focus cropsDevelop...