Business to Business Uk Customer Service Agent

2 weeks ago


Cape Town, South Africa SA Commercial Full time

Looking for shorter working hours
Utilities experience
Knowledge of Basic Excel
Working office hours ONLY
At least 1-year BPO Utilities required
Start ASAP

**Key Responsibilities**
- Responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
- Liaising with internal/ external parties to resolve customer queries
- Resolving billing queries in a professional and timely manner
- Completing a defined range of transactions using specified processes to ensure accurate processing of information
- Bespoke reporting to client requirements
- Assist suppliers with data analysis in order to progress queries in a timeous manner
- Maintain and build strong professional working relationships with third party contacts to ensure smooth and competent service delivery

**Requirements**:
A Matric certificate or equivalent qualification
Credit and Criminal Clear
Able to start immediately.
Proficiency in English is an essential requirement.
Strong MS Office Skills

**Job Types**: Full-time, Permanent

**Salary**: R7,000.00 - R8,000.00 per month

**Experience**:

- Customer service: 1 year (required)

Application Deadline: 2023/04/04



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