2 X Pest Control Supervisor- Linbro Park

7 months ago

Linbro Park, South Africa Rentokil Initial Full time

**Rentokil Initial**:
Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

**Our family of businesses**:
Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.
We operate in over 65 countries and we are ranked in the top 3 in 63 of those.
We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.
Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.
Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity
Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.

**Requirements**:

- To lead, coordinate, motivate and develop a team of service technicians to provide world class pest control services to our HD customers whilst ensuring achievement of all relevant service KPI’s.
- To intervene purposely to optimize service performance with individuals, or the team, by taking timely and effective action when KPI’s are not being achieved or by identifying and then rolling out best practice when they are being exceeded.
- To facilitate overall customer retention by ensuring that excellent front line relationships are maintained with customers by:

- Assuring service quality by frequent site QA visits.
- Continually developing technician competency via frequent field coaching and subsequent performance feedback
- Developing and maintaining a positive high personal profile with selected customers.
- Agree individual and team service targets with Branch or Service Manager in order to deliver the Branch’s / Company’s business goals
- Supervise a dedicated team of service technicians to achieve agreed individual and team targets; includes conducting regular reviews with each technician to direct performance against targets including making appropriate interventions and taking necessary disciplinary actions (short of dismissal) to assure effective corrective action is taken.
- Ensure that individuals and the team are competent and fully trained to the professional level laid down by the Company for the work that is being allocated to them. Ensure that new recruits are not permitted to work unsupervised until training has been completed and competence has been established. Supervisor is responsible for maintaining accurate and adequate records to demonstrate this.
- Conduct regular (minimum of 6 per technician per year) coaching sessions, and when required remedial service field training, with all technicians. Maintain accurate records and complete formal feedback via a full Technician Performance Assessments (TPA) at least once per year.
- Analyse TPA results in order to identify competency gaps and arrange necessary training to ensure technician competency is improved continually and meets the required minimum standard as defined in the TPA. Liase with Branch Manager and other supervisors to ensure that use of training resources are coordinated and used optimally.
- Complete regular Quality Assurance checks on client’s premises to ensure that each technician is maintaining appropriate service quality; intervene with appropriate corrective when necessary
- and conduct regular reviews with customer site management to assure maintenance of good client relationships.
- Ensure all customer complaints are resolved professionally including following up if required to the customers’ satisfaction. Evidence of competitor activity at the client should also be recorded and communicat

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