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Social Media Coordinator

8 months ago

Bedfordview, South Africa HelloYes Marketing Full time

**Role Summary**

The Social Media Coordinator is responsible for planning, creating, and managing engaging content that builds brand awareness, drives traffic, and fosters a positive online community.

**Role and Responsibilities**:

- Content creation for the different platforms.
- Copywriting is required for monthly content plans.
- Understanding the different platforms such as Meta, LinkedIn, and X.
- Keep up to date with what the new tools are on the platforms.
- Research competitors and industry trends and implement it into the content.
- Responsible for proofreading and proof checking all content before being distributed.
- To come up with strategies, plan, manage and implement all social media activities and calendars.
- To post the content on the different social media platforms.
- Analytical skills to interpret results.
- Attention to detail.
- Budget management.

**Community management**:

- Proactively manage social media communities.
- Respond appropriately to user comments and queries with the client’s approval and assistance.
- Build FAQ sheets.
- Manage escalation processes with the client.

**Customer relations**:

- Offer support to the clients, communicate with clients, and ensure client satisfaction.

**KPIs**
- Meet with clients monthly and present reports, calendars, and ideas on how to improve the performance of the platforms.
- Ensure the accounts KPI’s are met.
- Execute work in a timely manner; meet all deadlines whilst producing quality and accurate work.
- Stay abreast of current industry trends and technology, creating and updating quarterly reviews.
- Research ideas and study successful competitor’s campaigns and report on these findings.

**Qualifications and education requirements**:

- BA degree/qualification in social media.
- Minimum three years’ experience in social media.
- Previous Agency Experience is a must.
- Copywriting skills.
- Excellent written and grammatical skills.

**Preferred Skills**
- Knowledge of Social Management tools.
- Business Manager.

Salary to be discussed.

**Get in touch