Financial Advice Service Consultant
2 weeks ago
Job Description
To provide appropriate risk and investment advice for clients, adhering to FAIS Compliance requirements, within the framework of the FNB Premium Advisory Sales and Product mandates.
- Achievement of key performance indicators for the business.
- Effective referrals of calls made - Conversion on contactable calls.
- Turnaround time on allocated workflow as measured by CRM SLA agreements.
- As per call assessments from Supervisors using pre-determined QA sheets.
- Deliver exceptional Financial Advice to FNB Customers that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Spot check on CRM outcomes compared to conversations (supervisor).
- Improvement of self (Product knowledge tests, teamwork, complaints).
Job Details
Application Closing Date
05/04/24
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