Senior Director

3 days ago


Johannesburg, South Africa Tirelo People Solutions Full time

**Role Context**

Designs and develops the customer services strategy on the **country level,** within the limits of the Global and Regional customer’s services strategy, to ensure that best-in-class services are provided to their customers.

Experience & Qualifications

**Minimum Requirements**
- Education & experience_
- University bachelor degree in a business discipline or relevant education
- Post-graduate qualification in Management
- Minimum 8-10 years’ experience within contact centre environment, accompanied with a wide experience at senior level preferably in Logistics/Courier sector or service-oriented business.
- Minimum 5 years leadership experience within the contact centre environment/context
- Managed and implemented large projects of a complex nature

**Job Types**: Full-time, Permanent

**Salary**: Up to R102,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (required)

**Experience**:

- CS contact centre: 10 years (required)
- management: 5 years (required)
- logistics or fleet management: 5 years (required)



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