Technical Program Manager

6 days ago

Johannesburg, South Africa Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Technical Program Manager

This role will lead cross-functional project planning and the execution of the defined plan in strong partnership with key stakeholders across all key functions so as to achieve on soil/regulatory compliance objectives of the market. Market workstreams in scope for this role include: Regulatory Reporting, Customer Engagement and Migration, Legal Entity.

**Responsibilities**:
This role will work with Business sponsor to define project scope, objectives and timelines, coordinate overall project plan across all workstreams and work with workstream leads to implement market requirements. Responsibilities also include identify risks and work with appropriate team to manage risks, manage internal and external customer communications, support internal/external audits. And also provide transparency, progress and ensure execution to the defined and agreed plan.

Key Responsibilities (Not Limited):
 Project Initiation (Scope and Objectives)
- Define the boundaries and scope along with stakeholders
- Align the scope with all stakeholders
- Establish a sign off process
- Establish a change control process
- Establish audit requirements and acceptance criteria at the end of the project
- Establish R&R across different functions and identify key contacts

 Project Planning
- Build an enterprise wide project plan (Build to Market Plan) considering market, regulatory and organization realities
- Ensure program governance and communication plans are established
- Ensure all relevant stakeholders are engaged and workstreams are identified
- Coordinate with Public Policy, Regulatory affairs, LFI and Data Privacy to ensure clarity on the Regulatory requirements and share the same with all stakeholders
- Provide feedback from all impacted teams back to Public Policy so that they can respond to regulators
- Support conversations at global level to create right priority of regional projects

 Project Execution:

- Drive the timely completion of project across all workstreams with an in-depth understanding of project implementation and an ability to anticipate potential trouble-spots and financial impact of delays
- Co-ordinate with O&T for timely delivery of the required changes
- Co-ordinate with Legal team to draft various contractual agreements and coordinate the signing of the documents
- Engage CIS teams for customer related changes, testing and migrations and regional communications if any e.g. Announcements/ bulletins /manuals
- Closely partner with O&T for any external announcements e.g. Core releases
- Partner with all workstreams for implementation of the mandate’s requirements

 Risk management & Financial management:

- Engage key stakeholders in identifying project/program risks and work out plans and strategies to mitigate those risks
- Be empowered to escalate issues quickly when needed to get cross-functional alignment
- Strategically evaluate budget and business cases and identify opportunities to drive optimal utilization of budget for organizational and program success

 Communications management:

- In partnership with Localization Team, establish a cadence of OpCo and SteerCo across appropriate stakeholders
- Limit the participation to appropriate audience
- Ensure necessary actions coming out of OpCo and SteerCo

 Compliance Audit:

- Coordinate gathering of evidence with workstreams and supporting External Auditors

 Project Closure:

- Setup Project closure meeting to call out completion of activities and determine owners of subsequent RUN activities
- Ensure Retrospective is conducted and lessons learnt are captured

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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