Technical Supervisor

5 hours ago

Durban, South Africa Cosmopolitan Recruitment Full time

Technical Supervisor

**Key Accountabilities/**Principal**Responsibilities**

**Primary Duties**
- Manage technical maintenance and product development
- Manage Staff
- Manage Administration
- Manage CAFM System
- Contract, SLA and Matrix Management
- Manage Health and Safety Compliance
- Manage Client Relationship

**Secondary**Duties**

**Manage technical maintenance**
- Manage all technical maintenance requirements and implementation within environment
- Ensure staffs are fully conversant with governing standards and ensure compliance with requirements.
- Ensure direct subordinates and contractors to ensure timeous execution of maintenance.
- Give advice, guidance and technical support to subordinates to enhance development of subordinates.

**Manage Staff**
- Define and allocate duties via formal job descriptions and structured task allocation
- Manage performance via the formal performance management system
- Mentor and train staff - technical and behavioural competencies
- Ensure effective disciplinary and grievance management in order to maintain a positive working environment and enhance performance.

**Manage CAFM System**
- Ensure that Preventative Maintenance is uploaded in the CAFM for all facilities
- Monitor quality of Maintenance on the CAFM and provide direction and support to ensure the smooth execution of maintenance
- Extract reports for analysis and reporting

**Administration**
- Manage all administrative elements of the contract
- Implement administrative standards in Procurement, Accounts and CAFM
- Manage the budget
- Ensure implementation of quality management systems

**Health**and**Safety**Compliance**
- Ensure compliance to all Health and Safety Standards.
- Implement Contractor Health and Safety Management system with staff and sub-contractors. (Management System attached).

**Client**Relationship**
- Maintain a successful business partnership with the client
- Manage all aspects of partner interactions with the client.
- Identify value added opportunities and make proposals or presentations to the client
- Develop, implement and maintain best practice for client services.
- Check, manage and monitor compliance of the SLA.
- Develop an effective, customer based, proactive relationship at all levels with the client.

**Development**and**implementation**of the quality management system**and**continually**improving its effectiveness by**:

- Communication to the organisation the importance of meeting the client as well as statutory and regulatory requirements
- Establishing the quality policy
- Ensuring the quality objectives are established
- Conducting management reviews
- Ensuring the availability of resources

**Management**of Soft Services**
- Manage Soft Services teams output
- Cleaning, Pest Control, Hygiene,
- Business Support Management
- Document Control

**Key Skills and**Experience**
- Grade 12
- BTech or ND in one of the technical disciplines
- Wireman’s License
- Min 3-5 year technical experience in Facilities management environment
- Enhanced knowledge of:

- Air conditioning Maintenance
- Electrical Maintenance and procedures
- Equipment and machinery
- OHSA codes and Health and Safety Procedures
- ISO 9000, ISO 14000, ISO 18001
- Technical drawing
- Computer literate
- Good understanding of Labour Relations Act and HR policies and procedures
- Good understanding of BBEEE requirements

**People**and**Management**Skill**
- Good interpersonal skills;
- Good and proven Leadership skills;
- Able to take control of situations;
- Able to work under pressure;
- Able to meet deadlines;
- Strong negotiating skills;
- Ability to create and maintain budgets;
- Able to manage Contractors and Service Units in line with agreed Service

Level Agreements (SLA’s);
- Ability to communicate on high level in both verbal and written format
- Customer focused
- Self-motivated;
- Integrity and honesty

**Key result areas**
- Understand interworking with various teams to ensure client financial compliances.
- Understanding that feedback and communication is critical to success

**Additional**Responsibilities**and**Skills**

The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as the company is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels.

**Please note, relocation costs will not apply**

**Job Type**: Permanent

**Salary**: R30,000.00 per month

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