Quality Control Consultant

2 weeks ago


Midrand, South Africa Metropolitan Life Full time

**Introduction**

Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.

**Role Purpose**

Perform quality control and assurance of data on business systems, to ensure standards are met and to maintain and monitor the quality assurance process.

**Requirements**:

- Grade 12 or equivalent qualification.
- Relevant degree or tertiary qualification.
- 2 - 3 years relevant experience.
- Insurance industry experience.
- Experience in client services or quality assurance.

**Duties & Responsibilities**
- Provide independent assurance on the adequacy and effectiveness of the control environment for operational processes and procedures.
- Assess the quality of data captured on business systems against quality standards to ensure correctness of data.
- Identify, report on and monitor process and system improvements required.
- Identify any possible gaps, risks or training requirements for internal processes and procedures and engage with the relevant stakeholders to compile action plans.
- Collate information regarding quality assurance and adherence to standard operating procedures to obtain a holistic view of the operational environment.
- Report on areas of opportunity and risk within the team(s) and make recommendations to close identified gaps.
- In conjunction with the line manager provide the team with constructive feedback with regards to quality assurance assessments.
- Provide feedback and coaching to team members to achieve desired quality levels.
- Implement quality assurance processes, standards and requirements to ensure quality of the operational environment is monitored and maintained.

**Competencies**
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Collaboration
- Self-Awareness and Insight
- Leads Change and Innovation


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