Sherpa Product Success Consultant
2 weeks ago
**Reference**: 9239 NB
**Consultant**: Nine Broodryk
Customer account management
Communicating and engaging with customers as needed.
Being an approachable and reliable point of contact and leading meetings with customers.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Building sustainable relationships and trust through open and interactive communication.
Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.
Customer support.
Online support calls.
Customer profile and system setup.
Providing customers with system implementation advice.
Preparing bespoke insights, guidance and recommendations for management teams.
Responding to help desk support queries timeously.
On-boarding of management teams, training presentations and demonstrations.
Providing support to the broader team as needed.
**Qualifications**:
A genuine passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.
BEng, BSc, BCom, or similar
Experience in the agricultural industry
At least 1 year of work experience
Ability to work independently, to take initiative and ownership
Ability to work well in a team
Good time management and prioritisation skills
Good communication and presentation skills
Excellent understanding of agriculture & food supply chains
Ability to build long-term customer relationships
Comfortable in the use of IT platforms
Excellent English and Afrikaans verbal and written skills
An understanding of Spanish would be a bonus
Based in Stellenbosch region or surrounds
Have a valid SA drivers’ license and own transport
**How to Apply**:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
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