Facilities Manager

4 weeks ago

Cape Town, South Africa Tree of New Beginnings Full time

**Roles and Responsibilities**

The Facilities Manager has accountability for the day-to-day facilities management service delivering customer support for a Customer-Centric Environment for the assets allocated by the Company. The extent of the service covers all accommodation types (student, tenants and commercial) within the allocated building space including technical infrastructure. The individual will be a highly motivated people manager capable of driving a high-performance team and maintaining an approach of continuous development towards the delivery of the services, including the management of performance and service standards
- customer service,
- operations,
- finance,
- technical,
- soft service maintenance,
- security,
- IT
- health and safety and
- project management

**Minimum experience and requirements**

**MUST HAVE**

**_ EDUCATION:_**
- Grade 12
- Facilities Management qualification or equivalent
- (NQF level 4-6 Level) or SAFMA certification

**_ EXPERIENCE & SKILLS:_**
- Finance (Intermediate - Advanced understanding) 2+ years.
- Broad knowledge of Built Environment Equipment systems and Maintenance.
- 4 years of work experience with a focus on Property / Facilities Management Property / Accommodation / Facilities Management in a hospitality environment or related field / People Management (Clients,Staff and contractors)

**Behavioural Dimensions and Skills required**
- Proven track record in the management of hard & soft FM contracts.
- Must be able to demonstrate flexibility concerning the type of works carried out and availability.
- Demonstrate experience in dealing with customer service and exhibit key skills within this area.
- Sound problem-solving ability.
- Sound understanding of HSE requirements i.e. IOSH.
- Strong communication skills (oral and written).
- Excellent influencing skills.
- Experience in contract management and measurement.
- PC literate i.e. Microsoft systems.
- Be self-motivated.
- Responsible, accountable and disciplined.
- Strong commercial understanding - P&L/Budget responsibility.
- Must be prepared to be on call and work out of normal working hours where applicable

**DUTIES**

**_ Reporting_**
- Scheduled approved regulatory and company standards review and reporting of all buildings to ensure compliance.
- Ensure that the Safety and Security to Company Standards for buildings are adhered to as defined in SOP’s/SLAs.
- Submission of monthly Headcount to student admin by the 25th of every month.
- Understand and demonstrate adherence to the content of the Facilities Service Charter as it applies to the role.
- Ensure an administrative record of damages is managed and maintained for the portfolio (both recovered and un-recovered), whichneeds to tie back to the income statement and be reported on.
- Manage the various customer care portals and ensure issues meet the SLA requirements for all tenants.
- Ensure that all customer communications are actioned for customercentricity.
- Participation in the Precinct Management Forums and feedback to the organisation.

**_ Asset Maintenance_**
- Manage and contain operations within the confines of the Authority Limit Matrix as defined by the National Facilities Executive.
- Manage the outcome of the SPAPP and the maintenance turnaround in buildings
- Drive maintenance team with assistance from Maintenance Managers to comply with the SLA, flagging issues once identified.
- Effective management of the life cycle maintenance programme as specified by Company procedures.
- Monthly submission of the council services not provided, via a log sheet with monthly interventions detailed.
- Effective management of the preventative maintenance programme through FM System Tools:

- Lift, TV and intercom services in the buildings under control to remain fully compliant.
- Effective management of all health and safety aspects in the buildings under control.
- Management oversight of tenant process, (key barrels in building in particular during shut down period)
- Ensure fixed assets are accounted for as allocated to a specific building
- Furniture assets catalogue, review asset useful life and show progress report.
- Critical infrastructure Upgrade Programme recommendations in conjunction with Asset Management and to track deferred replacement and or maintenance.
- Ensure oversight of all critical building assets that impact the availability of the asset.

**_ Utilities_**
- Integration of energy management (electrical, water, gas, waste streams) into the facility operational monitoring systems and review of profiled usage in line with Budget/Forecast.
- Manage and report on utility issues proactively and report to Asset Management.
- Ensure the ongoing operation of critical electrical, water, waste and sewer services

**_ Vacate and Intake_**
- The Vacate plan and operating methodology are to be submitted by 31 August annually.
- Manage the vacate process and remediation works, end to end
- Buildings to be handed over to sales

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