Data Analyst

5 months ago


Durban, South Africa Ecosave Full time

**Position**: Data Analyst (with Dialler experience)
**Location**: Remote
**Department**: Call Centre Operations
**Reports to**: Call Centre Manager

**Key Responsibilities**:

- Analyse call centre performance data, including call volume, call duration, wait times, and agent performance.
- Monitor and evaluate the effectiveness of the dialler system, identifying trends and areas for improvement.
- Develop and maintain dashboards and reports to provide insights to management and stakeholders.
- Utilize statistical methods to forecast call volumes and staffing requirements.
- Collaborate with IT and operations teams to ensure data accuracy and system integration.
- Identify and troubleshoot data anomalies and discrepancies.
- Present findings and recommendations to management to drive strategic decisions.
- Support ad-hoc data analysis requests and projects.

**Preferred**:

- Experience with call centre software and dialler systems.
- Knowledge of statistical analysis and predictive modelling.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunity for professional growth and development.
- Collaborative and supportive work environment.

Join us and contribute to enhancing our call centre operations through data-driven insights

**Job Type**: Permanent

Pay: R5 000,00 - R10 000,00 per month

Application Question(s):

- Have you got a call centre dialler experience, if so which dialler? (MUST ANSWER)


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