Claims Administrator

2 weeks ago


Parktown, South Africa Hollard Recruitment Full time

**Job Advert Summary**:
Helloan exciting new opportunity has just become available in Hollard** Insure, Broker Distribution. **We are looking to recruit a **Claims Administrator in the Travel Department, **based in** Parktown.**

***

**Role Objectives**:

- Process all claims assessments and admin tasks as assigned, within the set standards required by the company thus contributing to the productivity of the claims department.
- Maintain the standards of the claims department thus enhancing the image of Hollard.
- Contribute to the growth and profitability of Hollard.
- Ensure strong working relationship between all stakeholders.

**Key Responsibilities**:

- Technical expertise: assessment and processing of all claims.
- Ensure Claims Framework is adhered to (e.g., ensure cover and all conditions have been adhered to, and relevant doc’s on file)
- Ensure claims mandates are adhered to
- Customer service: Maintain a high level of service to claimants and customers (internal and external) according to service level agreements and within the service standards as set by the company.
- Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
- May entail claim registration: when necessary, claims received to be registered within 24 hours of receipt.
- Premium checks: Premium checks to be done.
- Effective communication: Communicate effectively with internal and external parties including customers.
- Assist the department with ad-hoc tasks if, and when needed

**Required Knowledge and Experience**:

- Sound understanding of the insurance (life or non-life) industry.
- Minimum 2 years insurance claims experience
- Self-management skills (can organise work, space, time, able to work under pressure)
- Good communication skills (including writing and presentation skills)
- Relationship management skills (have the right approach with the right people)
- Sound understanding of the TCF principles
- Sound knowledge of MS Office (including Word, Excel, PowerPoint, Outlook)

**Educational Requirements**:

- Matric (Grade 12) - numeracy and literacy



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