IT Manager
2 weeks ago
Position reports to : Group Operations Manager
Office Location:
PURPOSE OF THE POSITION
technology as a shared service.
Doing well in this position will assist us to operate dependably, grow safely, and increase efficiencies using
new technologies. The position requires a diverse set of skills with access to multiple technology
platforms ranging from monitoring and reporting to automation.
Roles and responsibilities include:
- Management and decision making
- Part of relevant internal decision-making bodies and forums
- Responsible for managing desktop support team
- Project management and more
Administration and documentation
- Ensuring that relevant internal processes are followed and adhered to
- Documenting all relevant information sets (Network, servers etc.)
- Coordinating efforts as relevant to asset management in conjunction with relevant team
members.
Installation and configuration
- Supporting teams and business with technical knowledge
- Engaging with relevant external parties where additional skills are required
Monitoring and integration
- Monitoring of core systems
- Ensuring uptime of monitoring systems
Support and repairs
- Support cyber security efforts (after hour assistance may be required)
- 3rd line support and escalation to suppliers where relevant
- Escalation to third parties as relevant
- Ultimately responsible for resolution of escalations in support
Maintenance
- Ensuring that relevant health checks are completed
- All hardware and software updated and maintained as required
- Backup and restoration tasks
- Ensuring accuracy of core datasets and more
Reporting and KPI’s
***
- Monthly, quarterly, annual management and compliance reports
- Conducting KPI sessions with reporting staff
- Understanding and relaying relevant data as provided by external reports (Mimecast etc.)
Budgeting, License and lifecycle management
- Ensuring that hardware and software components are budgeted for, and replaced when
required.
Architecture
- Assist with architecture of technology components (telephony, antivirus, WAN, process
automation etc.)
Training
- Ensuring that team members are correctly skilled and constantly improving
QUALIFICATION AND EXPERIENCE REQUIREMENTS
Qualifications and Education Requirements
- Bachelor’s degree in Computer Science (or similar)
- ITIL certified
Experience
- 5+ years of experience as a manager
- Experience working for similarly sized or larger (>1 000 staff) companies advantageous.
KNOWLEDGE, SKILLS AND CERTIFUCATION
- Certifications and/or experience in the following areas advantageous.
- Endpoint protection (Crowdstrike/Similar)
- Microsoft
- AD, AAD
- Intune
- SCOM
- SCCM
- PowerBi
- Power Platform
- SharePoint
- Teams
- Monitoring tools (PRTG/Similar)
- Firewalls (Fortigate/Similar)
- IT Helpdesk (Freshservice/Similar)
- IT Governance frameworks (ITIL/COBIT)
- IT Security frameworks (NIST/ISO27001)
- ISACA CISM/CISSP
- Telephony (Cisco CUCM/Similar)
***
- Networking (Cisco CCNA/Similar)
***
ATTRIBUTES
- Effective communicator
- Able to coordinate and manage multiple tasks efficiently
- Able to lead a team effectively
- Exceptional time management
IMPORTANT TO NOTE:
- Position based at JHB campus and applicant to be based within easy driving distance of the office.
- This position is client facing and as such requires this resource be on site daily.
Contact Person: Jeanel Lenders
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