Supervisor I, Digital Content

6 months ago

Durban, South Africa RELX Full time

Can you lead and motivate a team to deliver operational excellence?

This is a full-time managerial role to manage the delivery of paralegal resource to our UK Practical Guidance team.

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

Main purpose of the role

To manage, train, develop and motivate a team of Paralegals

To manage the smooth-running of our Paralegal content function in South Africa

To manage the delivery of our current awareness service across Practical Guidance and Research

To support the Practical Guidance teams with core content creation and maintenance

To identify and deliver opportunities for improvement and operational excellence

Exceptional interpersonal and communication skills

Ability to present face-to-face and on online platforms

Ability to work effectively in a fast-paced, constantly evolving and rapidly growing product sales environment

Operational effectiveness experience desired

Key responsibilities

Manage, motivate and develop a team of paralegals

Shape and define individual and collective responsibilities within the team in line with department and personal objectives

Train and develop the team

Effectively monitor performance of the team

Train and mentor new members of the team

Key requirements

Previous managerial experience essential

Demonstrate experience in using a data-driven approach to solve problems and deliver effective solutions

Previous paralegal experience or equivalent desirable

Demonstrate experience in managing multiple stakeholders

Have excellent communication skills and the ability to present complex information to a variety of audiences.

LexisAsk

Manage a team carrying out legal research and drafting answers to LexisAsk questions. Help to respond to LexisAsk queries by:

- Drafting replies to queries from customers within a specified response time
- Contribute to a bank of ’Q&A’ documents across our suite of Lexis+ content, adhering to the defined style guidelines Work on initiatives and processes to help develop the smooth running of the LexisAsk service in order to increase efficiency in the delivery of ‘live’ LexisAsk answers and ‘Q&A’ content

Current awareness

Manage a team delivering our current awareness service to our products Contribute to and ensure all news items are written to a high standard, edited and checked for accuracy, grammar, punctuation, clarity, flow, style and news value check and proof content before publication, address and resolve publishing issues and make recommendations for process improvements support the development and implementation of initiatives to grow and improve the current awareness offering

Practical Guidance content

Manage a team supporting the Practical Guidance teams and contribute to content creation and maintenance (eg practice notes, precedents, timelines, trackers, checklists, flowcharts and Q&As) Work closely with the Practical Guidance teams and the Commissioning team to commission and draft practical guidance. This work will include:
reviewing new and existing content for quality and legal accuracy

drafting practical guidance content

collaborating with external authors regarding externally-written content

Attending practice area team meetings to ensure priorities are understood and can be communicated to the paralegal team Effectively triage and delegate content tasks from the Practical Guidance teams across the paralegal team ensuring tasks are dealt with effectively and efficiently

Best practice and continuous improvement

Contribute to and implement best practice and continuous improvement initiatives across the team and provide training/advice to other teams as required Support the Head of the PSL Hub in identifying and delivering opportunities for process efficiency Think independently and drive innovation in technical solutions within our product teams, to ensure that we are delivering guidance, current awareness and LexisAsk in the most efficient way possible Encourage team members to take an active role in continuous improvement projects and efficiency initiatives

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.

Please read our

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