Service Manger

4 weeks ago

Cape Town, South Africa Red Rock Recruitment Full time

Our client a large Mechanical Workshops that Service Motorvehicles is looking to hire a **Service Manager** for their branch in Montague Gardens.

Duties and Responsabilites:
Hours of Business Monday - Friday: Open shop at 07h00
Close shop at 17h30 or when the last car is collected.
Saturday 08h00 to 13h00: To open the store by 07h30.

**Security**:

- Ensure that all doors and windows are closed when locking up.
- The security system must be activated.
- Take immediate steps to ensure that the premises are safe if the workshop is burgled.

**Customers**:

- Book in the customer’s car and/or supervise receptionists to book in cars and more importantly establish a relationship with your client.
- Test drive the car before handing it over to the mechanic and enter all defects on the job card.
- After the mechanic has checked the car, double-check yourself.
- Then complete a quote for all the extra work and contact the customer for authorisation.
- If the car will not be ready as promised, contact the client in good time.
- Test drive the car and ensure that all the work authorised has been completed before handing it to the customer.
- When the customer collects the car explain what work was carried out. Explain in detail the consequences of all work not authorised by the client.
- Comebacks are a priority. Deal with that complaint immediately and come to an agreement with the client as soon as possible.
- Ensure that no car leaves the premises without payment.
- All cash must be locked away in the safe immediately.
- Only use new or reconditioned parts.
- Never make a temporary repair to help a customer because of time or cost.

**Workshop**:

- Actively manage mechanics, receptionists, and cleaners
- Allocate work to workshop employees and control and monitor productivity.
- Ensure that mechanics find and report every fault found on every car.
- Ensure that parts arrive on time.
- Ensure that the mechanics comply with their “Mechanics Check List and Duties”.
- Ensure that all staff completes their daily Productivity Report.
- Ensure that all work is carried out safely.
- Check the cleanliness of the workshop and tools.
- Check that all vehicles are cleaned before handed over to the client.
- Make sure that the workshop does not run out of consumables and oil.
- Write down the progress of each car that is staying over.
- Supervise all complicated repairs.
- Diagnose problems.
- Make sure that all cars and parts are subcontracted out e.g., gearbox, CV Joints, Electrical jobs, etc. Go out on time and are back on time.
- Institute a foolproof written control of parts to be returned to suppliers (daily).
- Ensure that all cars going out on the day are finished by 16h00.
- No cars are to be brought into the workshop without a completed job card, signed by the customer.

**Reception**:

- Supervise the receptionist’s duties (See job profile)
- Ensure that all control systems that are in place are strictly upheld.
- Take responsibility for discipline and timekeeping.

**Customer Payments**:

- Ensure that all payments are strictly in accordance with the payment policy in this manual.

**Financial Requirements**:

- **Our client expects a** minimum monthly turnover.
- Managers must take a proactive role to generate new business.

**Staff Requirements**:

- Oversee all staffing.
- Conducting and managing disciplinary processes from warning letters to firing.
- Identify staff requirements and advise the owner.
- Handle staff grievances and understand Basic Conditions of Employment.
- Manage staff workflows.
- Manage casual staff (flyer guys), sign on, check sign out, and payment of wages.

**General**:
The four most important aspects of the manager’s responsibilities are:

- Achieving the financial goals set out by the owner.
- Payment control
- Excellent workmanship (NO COMEBACKS)
- Building strong and lasting relationships with both clients and fellow colleagues

**Salary**: R20,000.00 - R25,000.00 per month

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