Assistant Manager

4 weeks ago


Cape Town, South Africa WNS Global Services Full time

Company Description

**WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

**Job Description**:
Manages and oversees a team of call center agents.

Motivates and supports agents through feedback and communication.

Measures KPI’s like inbound calls, call waiting, and call abandonment.

Assists with taking agents’ calls if they can’t handle the workload.

Improves quality of results by recommending changes.

Provides product/service information by answering questions and offering assistance.

Keep track of employee attendance, and make sure work procedures are complied with.

Assist in hiring and onboarding new employees.

Prepares monthly and annual performance reports.

Creates targets and goals for improvement.

Should have Travel background and GDS background

**Qualifications**:
Grade 12

Additional Information

Travel Background essential

GDS or similar system knowledge


  • Retail Store Managers

    4 weeks ago


    Cape Town, South Africa Retail Store Manager Full time

    WE ARE HIRING JOB ADVERT: ASSISTANT STORE MANAGER Tickled pink at what we have in store for you! Thrive on the opportunities that one of the country’s fastest leading and growing plastics and household retailers has to offer in Cape Town. URGENT APPOINTMENT! Join Mambos for a challenging, yet rewarding career in the retail industry. Our store managers...

  • Technical Manager

    2 weeks ago


    Cape Town, South Africa Farm Manager SA Full time

    **Cape Town - WC**: An opportunity for an experienced Technical Manager in the transport/agriculture industry to provide accurate electronic technical situation reports and to handle operating procedures and cost management. **MINIMUM REQUIREMENTS** Formal engineering training preferably to Technician level or relevant technical experience UJ/RAU Diploma...

  • Junior Livestock

    1 week ago


    Inxuba Yethemba, Eastern Cape, South Africa Farm Manager SA Full time

    **1hr from Cradock Area - Eastern Cape**: Our client is looking for a Junior Livestock & Hunting Assistant to join the team. **MINIMUM REQUIREMENTS** - Agricultural Diploma/Degree advantageous - At least 1 year on farm working experience - Previous experience with game and sheep advantageous - Computer literate - Self-starter, reliable & honest - Good to...


  • Cape Town, South Africa Fund Manager Full time

    OPERATIONAL COMPLIANCE OFFICER (CAPE TOWN) Looking for a dynamic, passionate and results driven operational compliance officer with Collective Investment Scheme (CIS) experience and knowledge to join our team. This individual needs to be confident and willing to get involved in every aspect of the business where required. ROLE AND RESPONSIBILIES: -...

  • Management Assistant

    2 weeks ago


    Cape Town, South Africa Manipedi Nails Full time

    We are seeking a motivated and organized individual to join our team as a Management Assistant. The Management Assistant will provide administrative support to senior management and other staff members within the organization.This role requires extensive travel. Fuel will be reimbursed. **Responsibilities**: - Prepare and edit documents and reports for...

  • Assistant IT Manager

    2 weeks ago


    Cape Town, South Africa Hilton Full time

    Assistant IT Manager An Assistant IT Manager will be responsible for assisting in the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. **What will I be doing?** As an assistant IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT...

  • Assistant Manager

    1 week ago


    Cape Town, South Africa Mangwanani North Coast (PTY) LTD Full time

    **Assistant Branch Manager - Cape Sun** **Job Title: Assistant Branch Manager** **Branch: Cape Sun - Western Cape** Mangwanani North Coast (PTY) Ltd is currently seeking a young, vibrant, and energetic individual to join our team at Umhlanga Sands Branch. An Assistant Manager's responsibilities include overseeing daily operations, ensuring employee...

  • Assistant Manager

    4 weeks ago


    Cape Town, South Africa Mangwanani African Day Spa Full time

    Mangwanani African Spa is looking to hire 1/2 assistant managers for our new exciting Signature branch at 15 on Orange. The assistant manager **ensures operational excellence by performing managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance**. Regardless of the industry they work in, which can vary greatly, he...


  • Cape Town, South Africa Tower Group Full time

    **Required**: - Grade 12 (Matric), additional related Property management training and/or maintenance building background preferred. - Minimum of 2 - 4 years’ related experience. - Student accommodation experience essential. - Strong Proficiency in relevant computer and software packages i.e. MS Office - Excellent understanding of Property management and...

  • Assistant Manager

    3 weeks ago


    Cape Town, South Africa LRI Invest Full time

    Description Assistant Manager - Guernsey Apex Administration (Guernsey) Limited (AAGL) is a fund services firm providing seamless fund administration services to a wide range of investment structures across multiple jurisdictions. AAGL is part of the Apex Group. Summary of the Position Work within the Guernsey fund administration team to service a wide...

  • Assistant Manager

    4 weeks ago


    Cape Town, South Africa Numeral Financial Services Group Full time

    Position: Assistant ManagerLocation: Sea Point; Cape TownJob Summary:The Apartment/Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction. This role involves managing bookings, handling guest inquiries, maintaining the property, and ensuring guests have a...


  • Cape Town, South Africa V&A Waterfront Full time

    The **Assistant CAD Manager** is to provide comprehensive support to the CAD Manager in optimizing the CAD system and ensuring smooth project execution. The incumbent will oversee CAD document management, handle drawing requests from various departments, and facilitate communication between internal teams and external consultants. The individual must...

  • Assistant Manager

    1 week ago


    Cape Town, South Africa The Living Journey Collection Full time

    We have created a collection of carefully curated hotels in highly desirable locations in Cape Town, the Cape Winelands and in Hermanus. Acting as a senior manager and deputising in the absence of the Operations Manager in the successful delivery of standards and services. Specific responsibility for shift management and ensuring that communication flow is...


  • Cape Town, South Africa Frogg Recruitment Full time

    Assistant Catering Unit Manager Cape Town CBD Our client is looking for a Assistant Catering Manager with 2-5 years experience. You need to have worked in a catering unit assisting the Catering Manager with the daily operations. Salary Negotiable to experience Frogg Recruitment SA **Job Types**: Full-time, Permanent

  • Assistant Manager

    4 weeks ago


    Cape Town, South Africa LRI Invest S.A. Full time

    Role summary: - We are seeking an Assistant Manager, reporting to a Manager within the Real Assets Division of Apex, to support a growing team providing a full suite of fund accounting and financial reporting services to our Real Estate clients. The role will include the development and mentoring of the more junior team members and providing the highest...

  • Assistant Manager

    2 weeks ago


    Cape Town, South Africa ABC Worldwide Full time

    **Urgently in need of BPO Assistant Manager/ Team Leader (George area)** **Basic Function** - Drive overall performance and manage International Insurance voice processes. - Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. - Produce reports to gauge process...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Assistant Operations Manager** We are currently seeking an experienced and motivated Assistant Operations Manager to join our team. As the Assistant Operations Manager, you will work closely with the Operations Manager to ensure the smooth operation of multiple hotel properties owned by our company, reporting to the Managing Director. Roles and...


  • Cape Town, Western Cape, South Africa VHRS Full time

    Event Assistant ManagerWe are seeking an Event Assistant Manager to support our event management team. As an Event Assistant Manager, you will assist in the planning and coordination of events, including logistics, vendor management, and budgeting.The ideal candidate will have strong organisational skills, attention to detail, and effective communication...


  • Cape Town, South Africa HotelJobs.co.za Full time

    We are searching for a reliable, innovative **assistant restaurant manager** to supervise operations at our bustling restaurant. The assistant restaurant manager's duties include scheduling shifts, balancing cash registers, and overseeing payroll. You should also address customers' complaints and queries in a swift, courteous manner. To be successful as an...


  • Cape Town, South Africa Recruitment Matters Africa Full time

    We are seeking an energetic, proactive assistant production manager to streamline production under the supervision of our production manager. As an assistant production manager, your duties will include assigning materials, equipment, and human resources to the production department, and overseeing quality control and costs. You may be requested to prepare...