Workshop Quality Controller

7 months ago

Vereeniging, South Africa Bonafide Human Capital (Pty) Ltd Full time

Our well known automotive dealer client based in Vereeniging is looking to employ an experienced WORKSHOP QUALITY CONTROLLER.

Basic salary: R10,500.00 depending on experience

Preferences:

- N3 Mechanical qualification
- Technical background and understanding of motor vehicles
- Previous Quality Control experience within the Motor Industry
- Valid driver’s license

This position will be suited to an experienced person who has the ability to ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

To provide effective technical and specialist support to staff while ensuring a high quality of workmanship and service delivery to customers.

**Position Overview**:
**Specific Role Responsibilities**:
**The responsibilities of a Workshop Quality Controller include the following tasks**:

- To assist management in implementing and maintaining effective processes to achieve the highest possible VOC levels in excess of the manufacturer’s national average
- To deliver Gross Profit in line with the Business Plan by maximising the number of hours sold, driving revenue per transaction and motivating product sales
- Workshop Loading - To distribute and control the issuing of work to the Technicians to maximise quality and overall efficiency
- To lead, motivate, coach, and develop team members to achieve their daily objectives
- To ensure the accurate completion of all relevant documentation for each repair
- Develop and maintain positive working relationships with others and support the team to reach common goals
- To ensure a strong relationship is maintained with the Parts department in order to maximise parts availability
- To ensure that a safe working environment is maintained in line with the OHS Act
- Ensure that the manufacturer’s warranty standards are adhered to at all times
- Focuses on customers’ needs and satisfaction to consistently deliver results and meet customer expectations
- Monitor and maintain quality and productivity
- Work in a systematic, methodical and orderly manner
- Consistently achieves project goals
- Maintains a positive outlook at work
- Handles criticism well and learns from it by balancing the demands of a work life and a personal life
- Takes responsibility for actions, projects, and people and uses initiative, working under own direction
- Initiates and generates activity and introduces changes to work processes
- Makes quick, clear decisions which may include tough choices or considered risks
- Develop an understanding of different organisational departments and functions
- Ensure uniform and personal appearance is clean and professional
- Welcome all customers according to company standards and thank customers with genuine appreciation
- Speak with others using clear and professional language and answer telephones using appropriate etiquette
- Maintain confidentiality of proprietary information and protect company assets
- Follow all company policies and procedures
- Carry out all reasonable instructions and duties given to you by any member of Senior Management, from time to time, such as collecting and dropping off customers.
- **Once work is done**:Check the correspondence between the work requested and the work carried out.

Check the quality of work carried out from the Customer’s point of view.
Test the vehicle (if necessary).

Fill in the Control Certificate and report on the work to the Service Manager should there be any:Concerns/risks.
Decide to redo the work if necessary, in agreement with the Service Manager.
- In the case of a quality error analyse the cause and update the dealership quality report

(“touch-ups”).
- Check the quality of execution of the “touching-up”.
- Prepare the vehicle for hand-over.
- **When a return takes place**:Complete the return sheet, analyse the cause, and update the chart for Return Follow-Ups.

Check the quality of execution of work linked with the return.
Test the vehicle.
Report to the Service Manager
- **Maintenance and management**:File, update, and circulate after-sales documentation.

Keep the equipment entrusted to him in good working order
- **Responsibilities**:Respecting the promise made to the Customer,

Controlling the quality of execution on all requested work,
The quality of wording in documents (certificate of control, touching up sheet, return sheet),
Making sure of cleanliness, and that safety orders are respected,
The tooling, machines, and equipment that he uses,
Application of rules, processes, charters, and standards relating to him,
Quality of functional relations within the scope of his activities.
In all circumstances, the Quality Controller acts with constant concern for quality, stringency,
Economic efficiency and respect for the promise made to the customer according to the Professional code of ethics which was given to him and which he has studied.

**Qualifications and E

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