Applications Manager
1 week ago
**Purpose of Role**:
This role reports directly to the Head of Shared Services
**Objectives of Role**:
- Establish ITIL systems and processes to support our shared services model.
- Design and implement policies, principles, procedures, governance, and risk management frameworks for efficient IT operations.
**Application Management and Support**
- Manage vendor relationships with third-party service providers.
- Ensure seamless integration of interfaces between different systems.
- Collaborate with relevant stakeholders on procurement, innovation, evolution, change management, and maintenance of Information Systems architecture.
- Provide user administration support.
- Perform system configuration and maintenance tasks.
- Generate relevant reports.
- Manage software licenses.
**Information System Projects**
- Lead and contribute to strategic IS projects.
- Govern the software development life cycle.
**Governance and Security**
- Implement data governance principles.
- Manage security, compliance, cybersecurity, incident management, and GITC audit compliance.
**System Optimization and Training**
- Provide training and communication to end-users.
**Customer Excellence**
- Work closely with stakeholders to set clear expectations.
- Strive to exceed agreed-upon service standards.
**Experience and Qualifications**:
- Bachelor’s degree in Computer Science, Information Technology, or related field. (Essential)
- ITIL Certification (Essential)
- Familiarity with agile project management methodologies.
- Excellent communication and stakeholder management skills.
**Competencies**:
- Identification with the AGGP Africa Vision, Mission and Values
- Customer-oriented service mindset, excellent communication skills
- Effective managing organizational change related to IT systems. Enthusiastic collaborator
- Strong results orientation and drive
- Strong sense of accountability
- Able to work on multiple assignments
- Effective soft influencing skills
- Coaching and knowledge sharing
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