Applications Manager

1 week ago


Cape Town, South Africa Allan and Gill Gray Philanthropy Full time

**Purpose of Role**:
This role reports directly to the Head of Shared Services

**Objectives of Role**:

- Establish ITIL systems and processes to support our shared services model.
- Design and implement policies, principles, procedures, governance, and risk management frameworks for efficient IT operations.

**Application Management and Support**
- Manage vendor relationships with third-party service providers.
- Ensure seamless integration of interfaces between different systems.
- Collaborate with relevant stakeholders on procurement, innovation, evolution, change management, and maintenance of Information Systems architecture.
- Provide user administration support.
- Perform system configuration and maintenance tasks.
- Generate relevant reports.
- Manage software licenses.

**Information System Projects**
- Lead and contribute to strategic IS projects.
- Govern the software development life cycle.

**Governance and Security**
- Implement data governance principles.
- Manage security, compliance, cybersecurity, incident management, and GITC audit compliance.

**System Optimization and Training**
- Provide training and communication to end-users.

**Customer Excellence**
- Work closely with stakeholders to set clear expectations.
- Strive to exceed agreed-upon service standards.

**Experience and Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, or related field. (Essential)
- ITIL Certification (Essential)
- Familiarity with agile project management methodologies.
- Excellent communication and stakeholder management skills.

**Competencies**:

- Identification with the AGGP Africa Vision, Mission and Values
- Customer-oriented service mindset, excellent communication skills
- Effective managing organizational change related to IT systems. Enthusiastic collaborator
- Strong results orientation and drive
- Strong sense of accountability
- Able to work on multiple assignments
- Effective soft influencing skills
- Coaching and knowledge sharing



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