Application Coach

3 weeks ago

Potgietersrus, South Africa Epiroc AB Full time

**Functional area**:Service**Onsite or Remote**:Onsite**Primary Skills**:
**Country/Region**:ZA**City**:Mokopane**Location**:Mokopane, LP, ZA**Company name**:Epiroc South Africa (Pty) Ltd**Date of posting**:Apr 16, 2024**Mission**:

- Safeguard that the Underground Drilling machines achieve optimal performance at our end customers. Resulting in an increased customer Satisfaction leading to more machine sales and new smart technology.**Main Duties and Responsibilities**:

- Undertake technical investigations in order to resolve problems and provide customer support
- Lift both theoretical and practical drilling competence with end customers and
- Customer Centre colleagues
- Support Marketing in planning and execution of drilling DEMO's for potential customers and against competitor machines
- Responsible for Start-up and Commissioning Smart technology.
- Promote and sell Smart package agreements
- Support PSD team when introduction of new technology
- Support / Educate customer organization in production and maintenance
- Suggest functional development based on experience from the field
- Support Marketing and PSD team in introducing new machine models in new markets
- Fulfil other services related to his duties as required
- Sell your expertise to end users
- Drive 60% booked utilization

**Educational Requirements**:

- Grade 12

**Required Skills and Capabilities**:

- Experience on underground drilling equipment, Drill rigs, LHD's and Trucks.
- Electrical experience / PLC / RCS knowledge
- Computer literacy
- Good understanding of ground condition and mining situations
- Good customer relations
- Good telephone etiquette and skills
- Good product knowledge
- Interpersonal skills to work with customers and suppliers and to work as part of the Product Support team
- Be able to work independently without supervision
- Trade qualification is added benefit
- Closing Date: 30 April 2024-
**United. Inspired**. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.- In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.- We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

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