IT Technician

**Job Context**:
Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation.

Applications are invited for a vacancy exists for a dynamic and driven IT Technician to join a team based at the KZN offices. This role reports directly to the Group IT Infrastructure Manager, in the Shared Services Business Unit.

**Minimum Requirements**:

- Grade 12
- IT degree or IT Certificates
- IT diploma or A+ or N+ or similar qualification
- Broad knowledge of IT infrastructure tools and services (Networks, Servers, Printing, Security, etc)
- Experience in network admin and using network monitoring tools for performance tuning, trouble shooting and capacity planning
- 5 years of related working experience,
- Public cloud: Microsoft Azure preferred.
- Own transport/car is a requirement

**Duties & Responsibilities**:

- Gathers existing process documentation and reviews with process SMEs, updates the process documentation if require
- Deliver stable, secure and agile IT infrastructure operation services which include but not limited to storage, Windows OSes, network, Information Security, VPN, IT monitoring and automation
- Manage IT infrastructure including: the on-premise data center and server maintenance, network, storage and backup, and end-user devices (PC, laptops, tablets, phones, printers, conferencing infrastructure, telephony)
- Contribute to the roadmap for the development of the IT infrastructure that is appropriate for the current needs and scalable for the future needs of the business
- Follow the IT incident management process, proactively detect IT issues, identify root cause and restore IT services based on the SLA
- Ensure high availability of enterprise platforms that support internal employee business functions and external customer contact
- Run and manage software upgrades and security patches as necessitated
- Ensure testing of and compliance with the Disaster Recovery and Business Continuity Plan
- Draft and update IT infrastructure operating procedures and knowledge base
- Assist to manage 3rd party vendors for all operational aspects including service providers
- Act as the primary point of contact for escalation of IT Helpdesk issues and for end users

**COMPETENCIES**
- Innovative
- Analytical mind
- problem solving attitude
- team player
- works well under pressure
- Excellent communication and interpersonal skills