Sales Coordinator

Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

**Requirements**:

- Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
- Plan reading experience would be advantageous
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Above average numeric skills
- Proven ability to provide exceptional Customer Service
- Proven ability to work under pressure
- Must be computer literate
- Proven strong organising, planning and delegation skills

**Customer Service**
- Effective Customer Service Desk Management
- Record, follow up and resolve Customer Complaints
- To ensure an efficient Customer Service at all times (all Customers are attended to)
- Telephone etiquette (to ensure that all calls are answered within the required time)

**Store Standards**
- Effective management of the Ready for Business Checklists andprocesses with regards to area of responsibility and those of the
- General Assistant, Sales Advisors and Forklift Drivers.
- Price changes to be implemented in line with advertised prices.
- Implementation of planograms

**People Management**
- Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
- Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
- Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)

**Safety (OHSA) Requirements**
- Ensure that safety standards are adhered to
- Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.

**Security Awareness**
- Be aware of any suspicious people and / or activities in and outside the Store.
- Password security