Operations Consultant-spanish
7 months ago
IT experience delivering operations support services.
Strong analytical and problem-solving skills with a high attention to detail.
Provide Production Support (IT) for all the client’s plants outside of Germany.
Be the telephone call receipt of IT incidents related to production issues.
Pre-qualify IT-incidents and classify additional relationships.
Fix incidents in IT systems in accordance with User manuals.
Monitor IT system error messages and process accordingly.
Provide guidance throughout the Incident management processes.
Initiate the IT escalation process, when required.
Serve as an “Information channel” for Management and end-users.
Work shifts as part of a team providing 24 x 7 x 365 support.
**Essential Skills Requirements**:
Two years IT related working experience.
Fluent Business English (Verbal & written).
Fluent Business Spanish (Verbal & written).
**Advantageous Skills Requirements**:
Information Technology Qualification (Advantageous, but not a pre-requisite).
Between 1 - 3 Years
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