Parts Manager

Manage parts operations within the dealership to provide customer satisfaction while maximizing profit through parts sales, as well as inventory and expense control

**REQUIRED MINIMUM EDUCATION/TRAINING**
- Grade 12

**MINIMUM WORK EXPERIENCE**
- 5 years related experience of which two years must be in a supervisory capacity
- John Deere parts experience will be an advantage
- **KEY PERFORMANCE AREAS**
- Oversee stocktaking and stock counting
- Manage stock returns and claims
- Order parts and AMS stock
- Maintain an accurate and effective parts inventory control system
- Manage and followup warranty claims
- Build and maintain good relationships with internal and extern clients and ensure that client queries and complaints are resolved timeously
- Monitor monthly income and expenses, report any deviations and implement corrective measures where applicable
- Manage employee key performance areas, monitor performance standards, identify training and development requirements, and ensure fair disciplinary action to address deviations
- Implement a risk management plan for the Parts Department
- Ensure compliance with AFGRI’s Health and Safety Policy and other legislative requirements.

**TECHNICAL KNOWLEDGE/ COMPETENCIES**
- Computer literacy (MS Office)
- Product knowledge
- Verbal and written expression/communication
- Stock control knowledge
- Sales knowledge
- Basic financial skills
- Analytical

**BEHAVIOURAL COMPETENCIES**
- Customer orientation
- Networking
- Listening
- Excellent interpersonal skills
- Leadership

**Closing date: 15 March 2024**
- A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner._