Wine Tasting Manager

**Reference**: 9026 AV

**Consultant**: Anneke Viviers

**Guest Experience**: Create a welcoming and hospitable environment to ensure an exceptional wine-tasting experience for all guests.

**Wine Education**: Share your knowledge of our wines, the winemaking process, and the farm to enhance visitor enjoyment.

**Team Leadership**: Lead, train, and motivate a team of tasting room staff (currently a team of 4 wine stewards) to consistently deliver outstanding customer service.

**Inventory Management**: Maintain wine inventory, monitor stock levels, keep shrinkage and losses to minimum and oversee merchandising within the tasting centre. We use iKentoo Lightspeed for our POS and stock management.

**Event Coordination**: Plan and execute special events, including wine tastings, tours, and private functions.

**Sales Growth**: Actively promote wine sales, wine club memberships, and merchandise, consistently achieving or exceeding sales targets and managing online sales via our website store.

**Marketing Collaboration**: Collaborate with marketing teams to promote the wine-tasting centre through various channels.

**Budget Oversight**: Manage expenses effectively to meet budgetary objectives.

**Reporting**: Generate sales, stock and shrinkage reports on tasting room performance and gather visitor feedback.

**Enquirers**: Effectively communicate with tour operators, manage reservations and provide feedback to any customer enquiries.

**Qualifications**:
Previous experience in a wine tasting room or hospitality management role.
A profound passion for wine and a thirst for ongoing wine knowledge.
Exceptional customer service skills and the ability to cultivate a warm and inviting atmosphere.
Strong leadership abilities and experience in team management.
Keen attention to detail and solid organisational capabilities.
Flexibility to work weekends and holidays as needed.
Fluent in English
Own transport
Able to work weekends and holidays

**How to Apply**:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.