Credit Controller

**Job Advert Summary**:
Helloan exciting new opportunity has just become available in our Insure, Broker Distribution - **Trucking Team.** We are looking to recruit a **Credit Controller based in Johannesburg.**

**Role Objectives**:

- Provide an efficient credit control service within the prescribed period and within the set standards required by the company thus contributing to the productivity of the branch.
- Enhance the image of the company through the continuous delivery of efficient and effective customer service.

**Key Responsibilities**:

- Technical expertise: To reconcile and allocate all premiums received from intermediaries/brokers within the prescribed period. Follow up with brokers/intermediaries with constant communication through internal broker consultants/broker consultants.
- Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
- Service to brokers: Over and above normal credit control duties such as advice, referrals and other assistance.
- Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
- Credit Control and reconciliation: 90% of premiums to be collected and cleared within the prescribed period (45 days) and the balance within the next six weeks.
- Unpaid debit orders: Notify brokers within 24 hours and follow up every week. To be cleared via receipt/underwriting entry or resubmitted for collection during the following month. Exceptional cases to be referred to management.
- Collective lead policies: Liaise with broker consultants/underwriters to ensure that handling fees are debited / collected on all lead policies.
- Risk management: Underwriters to be advised of any changes affecting policies: endorsements /SASRIA not issued /cancellations: lapses/change in payment terms etc.
- Check and confirm payment in respect of any policy from which a claim may arise; calculate outstanding premiums due in respect of certain claims.
- Reports: Complete credit control age analysis and update list of outstanding premiums.
- Refunds: Process refund requisitions within 48 hours.
- Journals: Raise journals to marry items and clear accounts where necessary.

**Required Knowledge and Experience**:

- Minimum of 3 -5 years credit control experience

**Educational Requirements**:

- Matric
- Insurance qualification or equivalent advantageous; credit control qualification