Business Leader

Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life.

The Business Leader is responsible for building and leading one of our world-class workwear businesses as if it were their own. They are accountable for inspiring their team to create a brilliant experience where our customers feel delighted, surprised, and excited with every interaction.

**The main responsibilities of the role include**:

- Accountable for effectively managing the day-to day operations and financial performance of the retail business.
- Actively building and maintaining customer relationships as well as seeking new business opportunities.
- Empowering and inspiring their team to maintain and grow strong long-term customer relationships.
- Continuously searching for new innovative ways of improving the success of the business.
- Proactively searching for incredible people to join the team.
- Have a thorough understanding of our workwear solutions; ensuring their team is also fully aware of our full product and service offering.
- Ensure all our products are always well stocked and merchandised to the highest standard.
- Oversee that all customer orders are processed brilliantly with outstanding orders kept to a minimum.
- Ensuring there is always effective communication with all customers on everything related to their orders and quotations.
- Available to work on weekends when required.

**The experience we're looking for**:

- Business development/sales experience.
- Has lead a team of 5 team members or more effectively.
- Highly proficient in MS Office with advanced Excel, Word, Outlook
- Experience with the Syspro ERP system preferable.
- Is fluent in spoken and written English with excellent communication and interpersonal skills.

**The type of personality that will excel**:

- A natural leader with the ability to guide and motivate the team around them.
- Someone who holds everyone accountable to their commitments.
- A tenacious mindset, willing to do whatever it takes.
- Uses initiative and has their finger on the pulse.
- Works accurately and efficiently under pressure and has a sense of urgency.
- Obsessed with excellence and attention to detail.