Retail Manager

7 months ago

Nelspruit, South Africa The Joblink Full time

Contact person for this position:
Rayleen Lentz

**Job Overview**

The Retail Manager will be responsible for all the operational aspects relating to the shop, as well as to empower and lead the team of employees to reach and exceed business objectives.

**Areas of Responsibility (Your duties will include but are not limited to)**

**Receiving**
- Ensure stock is received correctly according to blind check receiving method
- Oversee receiving area for stock counts, expiry dates and condition of stock.
- Refer any differences / discrepancies to Assistant Manager

**Cash Handling**
- Manage and control floats
- Oversee cashiers and cash handling protocol
- Ensure Cash-up documentation is managed procedurally
- Petty cash
- Perform random audits

**Stock Control**
- Damages to be minimised and stock losses to be less than 0,3% of turnover
- Daily stock rotation
- Daily stock counts, as per schedule, from Stock Office must be correctly counted and reported.
- Short dated stock to be reported daily
- Arrange stock take preparations are done and manage process

**Security**
- Open and close shop
- Complete daily managers check sheet
- Ensure that the alarms, cameras and all security systems are in working order, maintained and tested regularly
- Ensure shop locks, roller doors and any other equipment are maintained.
- Manage the outsourced security guards to ensure adherence to all Company policies and procedures.
- General security awareness and accountability as senior on site

**People Management**
- Plan annual and interim labour requirements according to specific volumes and retail requirements
- Ensure all staff and support people are well-versed in local hygiene requirements and explain to them the importance of why and how quality standards are to be assured
- Equip staff with the required tests and equipment to assure product standards are upheld
- Ensure staff is well versed in the requirements relating to stock rotation and shelf displays.
- Identify staff development needs and develop them accordingly
- Evaluate staff performance and provide feedback and coaching as required
- Customer Satisfaction
- Establish and maintain good relationships with customers so that they feel they receive good value at all times
- Proactively identify and resolve obstacles to customer service delivery in a timeous manner, implementing contingency plans when required
- Ensure that Policies and Procedures are followed, and amended to support an ever-changing environment
- Ensure that correct processes are followed when dealing with IR issues
- Arrange any staff rotation between branches
- Management of casual staff

**General**
- Ensure correct freezer temperatures
- General Maintenance
- General day to day duties and ad hoc projects

**Reporting & Finance**
- Record and report key performance indicators on a weekly and monthly basis
- Management Accounts
- Budgeting
- Attend and actively participate in Monday morning meetings

**Teamwork**
- Support department managers and co employees.
- Actively participate as a member of the team
- Performing any other task, not specified herein, which from time to time may be assigned by the manager.

**Housekeeping and Safety Standards**
- Ensure optimal management of Group compliance by adhering to acts, regulations, by laws, company systems, policies and procedures
- Making continues improvements, maintaining high standards and making sure management information is accurate
- Acceptance of overall responsibility and accountability for the prevention of work-related injury, ill health, environmental protection, effectiveness of the management system, as well as provision of safe and healthy workplace and activities
- Ensure the OHS policy and OHS Objectives are established; that the OHS system is compatible with the strategic direction of the organisation; and to ensure achievement thereof via integration into other business processes
- Maintain the stability and reputation of the store by complying with legal, policy and procedure requirements. (including, but not limited to health and safety meetings, ensuring timeous H&S training, safety file etc.)
- Ensure standards for quality, customer service and health and safety are met.
- Resolve health and safety, legal and security issues.
- Quality and Food safety Standards are maintained and managed.
- Delegate duties in writing to subordinate managers to assist them with executing duties, without derogating accountability
- Ensure/ communicate knowledge of the importance of effective OHS management and of conforming to the OHS requirements
- Ensure all types of resources needed to establish, implement, maintain and improve the OHS management system are available
- Senior executives are to support other relevant management roles to demonstrate their leadership and provide direction in/to areas if appointment or responsibility as part of visible felt leadership
- Protect workers / whistle blowers from reprisal when reporting incidents,

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