Salvage Administrator

The Motor Vehicle Salvage Administrator is responsible for overseeing the entire salvage process of vehicles, from the time of initial contact to the time of final disposition. They will be responsible for ensuring the safe and efficient removal, storage, and disposal of salvage vehicles.

**Salvage Administration**
Maintain the salvage and recovery file by capturing and receipting recoveries as well as update the claims handler when payments are received.
Follow up on the claim recoveries with the recovery agents
Prepare and follow up with motor salvage agents on salvage tax invoices.
Ensure data accuracy and that all documentation required is received in the claims process.
Assist the finance department with capturing claims queries and provide information required to resolve queries.
Assist binder brokers with various queries as and when required.
Coordinating and overseeing the entire salvage process of vehicles, from initial contact to final disposition.
Establishing and maintaining relationships with finance houses, tow truck companies, insurance adjusters, and other vendors.
Negotiating fair market values for release fees of salvage vehicles.
Requesting, preparing and submitting registration documents from clients, brokers and finance houses ? Inspecting and evaluating vehicles to determine their condition and value.
Ensuring that salvage vehicles are stored and disposed of in accordance with the SAIA code of conduct
Keeping accurate records of all transactions related to salvage vehicles.
Maintaining a safe and secure storage facility for salvage vehicles and registration papers.
Developing and implementing procedures for the efficient handling of salvage vehicles.
Providing customer service to clients and vendors.
Troubleshooting and resolving any issues that arise during the salvage process.

**Administration of Payments & Reconciliations**
Send out the proof of payments.
Collect and check month end binder broker bank statements for details and accuracy.
Check bank statements for deposits made and allocate accordingly.
Balance Binder broker monthly bordereau’s with system and payments made.
Generate and issue salvage invoices.
Receipt salvage payments and recoveries on the system.

**General Administration**
Clean up the reserves as part of the audit procedure.
Assist with the filing of all payment documentation.
Follow and adhere to claims processes, procedures and protocols as per the claims manual.
Report and escalate matters to the Claims Manager as required.
Advise Underwriting/Regional Manager/Marketer of multi-claimants, high loss ratios.
Update the Underwriting Referral Register and diarize for follow up action.
Be attentive and alert the supervisor of any unusual trends in the claims administration process.
Be attentive and alert the Procurement Manager of any increased costs with relevant service provider.
Be attentive and alert the Procurement Manager of poor service from a service provider.
Maintain good relationships with claims team, colleagues, service providers and brokers.
Ensure excellent customer service is offered to LBP Standards of Service Excellence.

**General**
Participate in ad-hoc projects as required.
Self-development and keep abreast with industry developments.

**EDUCATION**
Matric.
Administration or Commercial qualification
**EXPERIENCE**
Minimum of 2 years relevant work experience.
Claims / insurance industry experience will be an advantage.