Store Manager

4 months ago

Pietermaritzburg, South Africa iKhokha Full time

**Company Description**
iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Are you ready to take charge and make an impact? iKhokha is on the hunt for a charismatic Store Manager for **Pietermaritzburg CBD **to lead our team.

If you thrive in a fast-paced environment, have a knack for inspiring others, and love driving results, we want to hear from you Join us today and be part of an innovative South African Fintech story.

**So, what will you do?**
- You will play a pivotal role in driving sales and activation ratios.
- Manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha' s goals.
- Take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch.
- Contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

**In addition to the above, your key responsibilities will be**:
People Management:

- Interview, recruit, and train new staff
- Implement performance management processes to ensure that new staff thrive and targets are met
- First level HR and IR skills

**Asset Management**:

- Responsible for in-store stock management, monthly stock takes and cycle counting
- Maintain asset register of instore equipment and of all branding materials
- Basic understanding of POS systems for stock management

**Reporting and Insights**:

- Report back to internal stakeholders weekly/monthly on store performance
- Share ad hoc survey results with necessary internal stakeholders
- Feedback on general in-store activity

**Qualifications**
- Completed Matric / Grade 12
- Undergraduate Degree (Advantageous)

**Deal Breakers**:

- 3+ years of experience in a similar role
- Proven track record of achieving and surpassing targets
- Informal market retail operations experience with a strong focus on growth and in-branch retail dynamics
- Demonstrate robust commercial skills, exceptional business acumen, and a proven ability to achieve targets in sales, marketing, and customer service, coupled with a profound understanding of key stakeholders within the area.
- Excellent interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment
- Strong communication skills with the ability to speak both English and isiZulu.
- Requirements include a valid driver’s license with own reliable transportation and a clear criminal and credit record

**Additional Information** Perks of joining the Tribe**
- Work in a high-growth company with tangible results you're accountable for
- Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions
- Be guided by visionary leadership
- Seize the opportunity for study leave
- Access to on-demand learning and development
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so)
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista

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