Mascor (John Deere): Technician

1. Quality of work
- Knowledge of work & systems including diagnostics.
- Ordering correct parts first time round to complete job
- Loading and closing of quality DTAC's 100%
- Comebacks less than 3% of own total labour sales
- Productivity at 100% and efficiency 85%
- Charge to total percentage = 85%
- Carry out all DLM's and courses assigned timeously.
- Adhere to company SOP’s.
- Comply with Company minimum tool requirements.
- Efficient time management re travelling etc.

2. Administrative duties
- Completion of job cards within 24 hours
- Accurate completion of daily reports and technician diary.

3. Customer service
- Ensure customer satisfaction is at 100% and all queries are attended to timeously.
- Ensure proper communication regarding jobs in progress

**a. Qualifications**:
**i. Min**: Grade 12 & Job related Trade certificate

**b. Experience**:
i. Must be able to work on agricultural machinery and equipment
c. KEY COMPETENCIES
a. Able to operate under pressure.
b. Attention to detail.
c. Good communication skills
d. Excellent practical skills
e. Problem solving abilities.
f. Willing to work in a team.
g. Basic supervisory skills,
h. Computer literacy,
i. Time management skills