Insurance Administrator

**Step 1**

ST Insure Administrator controls and administers all claims for Solver’s clients.

**Step 2**

When the Portfolio Manager or Portfolio Administrator receives a phone call regarding a claim, once they are finished speaking to that person, they must immediately transfer the call to ST Insure Administrator to speak to the claimant to begin the process.

**Step 3**

ST Insure Administrator will immediately open a job on WCU for the pending claim with the details of it therein.

**Step 4**

ST Insure Administrator prepares the documentation for the claim dependant on the relevant insurer requirements. Management and ST Insure Administrator will try to customize one claim form for all insurers.

**Step 5**

Portfolio Manager or the Portfolio Administrator arranges for the quotes plus the repairs and then populates the updated feedback within the WCU job immediately when received.

**Step 6**

For all geyser claims, the Portfolio Manager or the Portfolio Administrator must pass the claim directly onto ST Insure Administrator immediately upon receiving it, where after ST Insure Administrator will call ST Assist or the relevant plumber to repair those geysers. Resultant damage repairs, if any, will still be handled by the Portfolio Manager or the Portfolio Administrator for these claims per steps 5.

**Step 7**

For geyser claims, the ST Insure Administrator will update the WCU jobs with the feedback received immediately upon receiving it.

**Step 8**

ST Insure Administrator receives the invoice for the claim and captures it to the insurance claims control account against the supplier ledger. **Portfolio Managers and Portfolio Administrators are not allowed to capture or process these invoices for payment and must ensure that these invoices are given to ST Insure Administrator with extreme urgency.**

**Step 9**

At the same time as capturing the invoice per step 8 above, ST Insure Administrator charges the applicable excess to either the owner or the complex depending on who the claim was for.

**Step 10**

The bookkeeper allocates the insurance payment into the complex bank account to the claims control, but ST Insure Administrator is the one who is liable and responsible to balance / reconcile this control account. ST Insure Administrator should be continuously balancing this control account but has a deadline of the 4th of each month to ensure that the previous month is balanced to zero.

**Step 11**

ST Insure Administrator arranges for the quotes for insurance cover and controls the renewal advice forms to ensure that we receive them on time from the brokers and insurance companies.

**Step 12**

**Neither ST Insure Administrator nor anyone in Solver are ever to provide advice to anyone on insurance matters**. We only facilitate the process and play post office between the claimant and the brokers / insurance companies.

**Step 13**

ST Insure Administrator is to document all valuations done for the complexes, track when valuations are due, and acquire quotes for valuations to be done within the time period allowed for in the Act.

**Education**:

- Certificate (preferred)

**Experience**:

- Claims processing: 1 year (required)

Application Deadline: 2023/11/26